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Amazon Web Services

Amazon Connect Chat and Messaging Intermediate

Amazon Web Services and Amazon via AWS Skill Builder

Overview

Amazon Connect chat and messaging channels allow organizations' customers to reach their contact centers using text-based communication. The Amazon Connect messaging channels are: web chat, mobile chat, SMS, and third-party messaging applications like WhatsApp and Facebook Messenger.

  • Course level: Intermediate
  • Duration: 60 minutes

Activities

This course includes interactions and assessments.

Course objectives

In this course, you will learn to:

  • Configure Amazon Connect hosted communication widget.
  • Configure Amazon Connect Short Messaging Service (SMS) messaging.
  • Recognize Amazon Connect Chat features and functionality.

Intended Audience

This course is intended for contact center professionals, including those in roles such as:

contact center engineer, technologist, implementation consultant, and IVR designer.

Prerequisites

  • No prerequisites needed.

Course outline

  • Section 1: Configure Amazon Connect chat and messaging
    • Amazon Connect Communication widget
    • Amazon Connect SMS Messaging
    • Amazon Connect Chat Features
  • Section 2: Conclusion
    • Summary
  • Section 3: Knowledge Check Questions
    • Knowledge Check
  • Section 4: Getting Help
    • Learn More

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