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Amazon Web Services

Amazon Connect Chat and Messaging Intermediate

Amazon Web Services and Amazon via AWS Skill Builder

Overview

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Amazon Connect chat and messaging channels allow organizations' customers to reach their contact centers using text-based communication. The Amazon Connect messaging channels are: web chat, mobile chat, SMS, and third-party messaging applications like WhatsApp and Facebook Messenger.

  • Course level: Intermediate
  • Duration: 60 minutes

Activities

This course includes interactions and assessments.

Course objectives

In this course, you will learn to:

  • Configure Amazon Connect hosted communication widget.
  • Configure Amazon Connect Short Messaging Service (SMS) messaging.
  • Recognize Amazon Connect Chat features and functionality.

Intended Audience

This course is intended for contact center professionals, including those in roles such as:

contact center engineer, technologist, implementation consultant, and IVR designer.

Prerequisites

  • No prerequisites needed.

Course outline

  • Section 1: Configure Amazon Connect chat and messaging
    • Amazon Connect Communication widget
    • Amazon Connect SMS Messaging
    • Amazon Connect Chat Features
  • Section 2: Conclusion
    • Summary
  • Section 3: Knowledge Check Questions
    • Knowledge Check
  • Section 4: Getting Help
    • Learn More

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