The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.
- Course level: Fundamental
- Duration: 45 minutes
Activities
This course includes interactions, video demonstrations, and assessments.
Course objectives
In this course, you will learn to do the following:
- Recognize the typical user persona for the Amazon Connect console.
- Explain the benefits of using the Amazon Connect console.
- Explore access control options for Amazon Connect console.
- Explore how different personas use the Amazon Connect console.
Intended Audience
This course is intended for contact center professionals, including those in the following roles:
- Contact center engineers
- Technologists
- Implementation consultants
- Interactive voice response (IVR) designers
Prerequisites
No prerequisites needed.
Course outline
- Section 1: Amazon Connect Console
- Introduction to the Amazon Connect Console
- Managing Resource Access Control
- Navigating the Amazon Connect Console
- Section 2: Conclusion
- Summary
- Section 3: Knowledge Check Questions
- Knowledge Check
- Section 4: Getting Help
- Learn More
