Salesforce Service Cloud Courses and Certifications

Salesforce Reporting

29 ratings at Coursera

Aprenda a criar objetos personalizados, gerenciar dados, criar relatórios e painéis, e manter o engajamento do cliente usando o Salesforce Service Cloud para otimizar a experiência do usuário.

• Coursera
• 23 hours 52 minutes
• On-Demand
• Free Online Course (Audit)

Salesforce Service Cloud Consultant Certification Course

1896 ratings at Udemy

Get Certified as a Salesforce Service Cloud Consultant and Implement the Lightning Service Console and Build Survey App

• Udemy
• 11 hours 3 minutes
• On-Demand
• Paid Course

Salesforce Certification: Service Cloud Rapid Exam Prep

1091 ratings at Udemy

40 challenging, realistic practice questions with video explanations for the Service Cloud Consultant Certification

• Udemy
• 2-3 hours
• On-Demand
• Paid Course

Administering Service and Support Applications in Salesforce

10 ratings at Pluralsight

This course will teach you how to administer Salesforce Service Cloud, allowing you to solve the challenges that a Support organization faces. You will learn how to configure the objects and features that enable a productive Service organization.

• Pluralsight
• 1 hour 47 minutes
• On-Demand
• Free Trial Available

Knowledge Management in Salesforce Service Cloud

Welcome to Knowledge Management in Salesforce Service Cloud. This course will teach you how to administer, maintain, and utilize Salesforce Knowledge.

• Pluralsight
• 38 minutes
• On-Demand
• Free Trial Available

Managing Entitlements and Milestones in Salesforce Service Cloud

This course will teach you how you can leverage entitlements and milestones within Salesforce Service Cloud.

• Pluralsight
• 1 hour 10 minutes
• On-Demand
• Free Trial Available

Administering Omni-channel Features in Salesforce Service Cloud

Federating all service channels into one workflow is crucial to service departments. This course will teach you how Omni-channel routing works and what key channels it enables for your organization.

• Pluralsight
• 46 minutes
• On-Demand
• Free Trial Available

Salesforce

Empower Managers and Agents with Service Cloud

Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.

• Trailhead
• 2-3 hours
• On-Demand
• Free Online Course

Salesforce

Enhance Service Cloud with Lightning Knowledge

Give agents the right information, at the right time, and in the right format to close cases.

• Trailhead
• 6-7 hours
• On-Demand
• Free Online Course

Salesforce Administration: Service and Support Applications

This course will teach you how to administer Salesforce Service Cloud, allowing you to solve the challenges that a support organization faces. You'll learn how to configure the objects and features that enable a productive service organization.

• Pluralsight
• 2 hours 38 minutes
• On-Demand
• Free Trial Available

Salesforce for Customer Service

Learn to leverage the cloud-based help desk solution from Salesforce, Service Cloud, for customer service. Find out how to automate cases and assignments and build a knowledge base.

• LinkedIn Learning
• Finished
• Free Trial Available