What you'll learn:
- Service Cloud Consultant Best Practices
- Support process in Salesforce
- Case Management in Salesforce Service Cloud
- Case Escalation Rules
- Service Cloud Implementation Strategies
- Service Cloud Case Queues
- Salesforce Case Assignment Rules
- Salesforce Assets
- Salesforce Entitlements Object
- Milestones & Entitlement Process in Salesforce
- Salesforce Experience Cloud/ Communities
- Service Console
- Salesforce Knowledge Management
- Salesforce Macros
- Salesforce Email to case
- Salesforce Web to case
- Setup Web chats in Service cloud
- Service Cloud Analytics
The Salesforce Service Cloud Consultant Certification Course is for students who are interested in becoming a certified Salesforce Service Cloud consultant and to Learn about various industry practices which are followed globally by consultants.
The course will take you through various customization's possiblein salesforce lightning. The course also covers how to implement some of the commonly used business scenarios in lightning so that students can have a hands-on experience of some real business use cases.
About the Certification : The Salesforce Certified Service Cloud Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. The intended audience has proven experience with the administration and configuration of a Salesforce application, as demonstrated through successful completion of the Salesforce Certified Administrator exam. The Salesforce Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.
The course is made very concisely keeping in mind that all the relevant information mentioned in the exam guide is covered. The Salesforce Service Cloud Consultant Certification course will help the existing admins to successfully design and implement maintainable and scalable Service Cloud solutions that contribute to long-term customer success.
At the end of course you will have knowledge and hands on experience on various customization's that can be done in the lightning platform which is needed to take up the Salesforce Service Cloud Consultant Certification.
Happy Learning!!
