Black Friday 2024: 25+ Ways to Save on Online Learning

Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Trailhead

Empower Managers and Agents with Service Cloud

Salesforce via Trailhead

Go to class Write review

Overview

Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.
  • Hire, coach, and empower service agents to succeed on any channel.
  • Supercharge your agents with omni-channel tools and an intelligent service platform.
  • Drive profitability with customer self-service, mobile connectivity, and analytics.

Syllabus

  • Contact Center Transformation
    • Build a World-Class Omni-Channel Contact Center Workforce
    • Hire and Coach for Success
    • Get the Most out of Customer Conversations
    • Communicate in Real Time
  • Service Cloud Basics
    • Get to Know the Service Cloud Platform
    • Resolve Cases Faster
    • Deliver Omnichannel Service
    • Learn About the Salesforce Platform Advantage
  • Service Cloud Efficiency
    • Make the Move to Digital Two-Way Messaging
    • Use Mobile to Connect with Your Customers and Your Workforce
    • Deliver Personalized On-Site Service with Field Service
    • Create Self-Service Sites and Portals
    • Use Analytics to Gather Insights and Drive Profitability

Tags

Reviews

Start your review of Empower Managers and Agents with Service Cloud

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.