Customer Service Management Courses and Certifications

Call/Contact Center Management, The essential Guide

286 ratings at Udemy

What you need to know about Managing a Call/Contact Center

• Udemy
• 1 hour 28 minutes
• On-Demand
• Paid Course

Managing a Customer Service Team

966 ratings at LinkedIn Learning

Discover how to lead customer service teams to excellence and greatness.

• LinkedIn Learning
• 1 hour 1 minute
• On-Demand
• Free Trial Available

Leading a Customer Service Team

500 ratings at LinkedIn Learning

Learn the skills and methods of top customer service leaders, and find out how you can develop a customer service dream team.

• LinkedIn Learning
• 44 minutes
• On-Demand
• Free Trial Available

汽车售后服务管理

Master the essentials of automotive after-sales service management, from customer reception and warranty claims to parts management and business operations. Gain practical insights for career development in dealership services.

• XuetangX
• On-Demand
• Free Online Course

Microsoft MB-910 Cert Course: Dynamics 365 Fundamentals-CRM

614 ratings at Udemy

Gain a firm understanding of the fundamentals of Dynamics 365 (CRM) with this course!

• Udemy
• 6 hours 27 minutes
• On-Demand
• Paid Course

Salesforce Energy and Utilities Cloud

78 ratings at Udemy

Master Salesforce Energy & Utilities Cloud fundamentals, from utility types and customer relationship management to console operations and integration capabilities for enhanced business agility.

• Udemy
• 1 hour 19 minutes
• On-Demand
• Paid Course

Customer Service Manager Skills & Training

Develop leadership, technical, and soft skills to enhance customer service practices and drive positive business impact.

• Study.com
• 4 hours 16 minutes
• On-Demand
• Paid Course

How to Lead a Customer Service Team

Learn effective customer service management techniques, team building strategies, and communication skills to enhance your leadership abilities and improve your team's performance.

• Study.com
• 2 hours 8 minutes
• On-Demand
• Paid Course

Building a Customer Service Team

Learn to build and manage effective customer service teams, focusing on roles, goal-setting, training, communication, and embracing diversity for improved service delivery.

• Study.com
• 4 hours
• On-Demand
• Paid Course

Amazon Connect: Introduction to the Administrative Interface

Explore Amazon Connect's admin interface: navigate, view reports, analyze metrics, and create dashboards for effective agent-customer communication management.

• Coursera
• 1 hour 33 minutes
• On-Demand
• Free Online Course (Audit)

Learning HubSpot

866 ratings at LinkedIn Learning

Learn how to manage and automate your sales process with HubSpot.

• LinkedIn Learning
• 1 hour 50 minutes
• On-Demand
• Free Trial Available

Become a Customer Service Manager

Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Get the skills you need to establish processes and policies that guide your employees to deliver superior performa…

• LinkedIn Learning
• 6 hours
• On-Demand
• Free Trial Available

Aprenda a configurar Conversations, tickets, base de conhecimento, feedback e automação no Service Hub para otimizar o atendimento ao cliente e aumentar a eficiência da sua equipe.

• HubSpot Academy
• 1-2 hours
• On-Demand
• Free Online Course

Salesforce

Empower Managers and Agents with Service Cloud

Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.

• Trailhead
• 2-3 hours
• On-Demand
• Free Online Course

Managing the Customer Service Experience

Managing the Customer Service Experience with Kate Edwards

• CreativeLive
• 1 hour 15 minutes
• On-Demand
• $29.00