Customer Service Management Courses and Certifications

Managing a Customer Service Team

966 ratings at LinkedIn Learning

Discover how to lead customer service teams to excellence and greatness.

• LinkedIn Learning
• 1 hour 1 minute
• On-Demand
• Free Trial Available

Leading a Customer Service Team

500 ratings at LinkedIn Learning

Learn the skills and methods of top customer service leaders, and find out how you can develop a customer service dream team.

• LinkedIn Learning
• 44 minutes
• On-Demand
• Free Trial Available

Customer Service Manager Skills & Training

Develop leadership, technical, and soft skills to enhance customer service practices and drive positive business impact.

• Study.com
• 4 hours 16 minutes
• On-Demand
• Paid Course

How to Lead a Customer Service Team

Learn effective customer service management techniques, team building strategies, and communication skills to enhance your leadership abilities and improve your team's performance.

• Study.com
• 2 hours 8 minutes
• On-Demand
• Paid Course

Building a Customer Service Team

Learn to build and manage effective customer service teams, focusing on roles, goal-setting, training, communication, and embracing diversity for improved service delivery.

• Study.com
• 4 hours
• On-Demand
• Paid Course

Amazon Connect: Introduction to the Administrative Interface

Explore Amazon Connect's admin interface: navigate, view reports, analyze metrics, and create dashboards for effective agent-customer communication management.

• Coursera
• 1 hour 33 minutes
• On-Demand
• Free Online Course (Audit)

Learning HubSpot

866 ratings at LinkedIn Learning

Learn how to manage and automate your sales process with HubSpot.

• LinkedIn Learning
• 1 hour 50 minutes
• On-Demand
• Free Trial Available

Aprenda a configurar Conversations, tickets, base de conhecimento, feedback e automação no Service Hub para otimizar o atendimento ao cliente e aumentar a eficiência da sua equipe.

• HubSpot Academy
• 1-2 hours
• On-Demand
• Free Online Course

Become a Customer Service Manager

Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Get the skills you need to establish processes and policies that guide your employees to deliver superior performa…

• LinkedIn Learning
• 6 hours
• On-Demand
• Free Trial Available

Salesforce

Empower Managers and Agents with Service Cloud

Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.

• Trailhead
• 2-3 hours
• On-Demand
• Free Online Course

Salesforce

Build Your Customer Service Management Toolkit

Get the best in customer service management education, from agent coaching methods to updates on the latest technology.

• Trailhead
• 4-5 hours
• On-Demand
• Free Online Course

Microcredential

Become a Customer Service Manager

Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Get the skills you need to establish processes and policies that guide your employees to deliver superior performa…

• LinkedIn Learning
• On-Demand
• Free Trial Available
• 9 courses

Managing the Customer Service Experience

Managing the Customer Service Experience with Kate Edwards

• CreativeLive
• 1 hour 15 minutes
• On-Demand
• $29.00

Awesome Open Source

Zammad - Open Source Helpdesk and Ticketing Software Installation Guide

Learn to install and configure Zammad, an open-source helpdesk solution, using Docker Compose. Covers setup, reverse proxy, email integration, and key settings for efficient ticketing management.

• YouTube
• 29 minutes
• On-Demand
• Free Video

Route and distribute work in Dynamics 365 Customer Service

Learn to efficiently route and distribute customer service work using Dynamics 365, including unified routing, skill-based routing, and entity record routing for improved case management and resolution.

• Microsoft Learn
• 4 hours 11 minutes
• On-Demand
• Free Online Course