Customer Service Courses and Certifications

CVS Health Microcredential

CVS Health Call Center Customer Service

Comprehensive training for aspiring call center representatives, covering customer interaction, conflict resolution, and problem-solving. Includes simulations and projects to build practical skills for a successful career in customer service.

• Coursera
• On-Demand
• Paid Course

CVS Health

Preparing for Your Retail Customer Service Role

Optimize your resume, prepare for interviews, and apply customer service skills in real-world scenarios to launch your retail customer service career.

• Coursera
• 5 hours 38 minutes
• On-Demand
• Free Online Course (Audit)

CVS Health

Call Center Customer Service

65 ratings at Coursera

Develop practical skills for call center customer service, including data entry, communication, conflict resolution, and problem-solving. Learn to create positive customer interactions and navigate challenging situations.

• Coursera
• 19 hours 34 minutes
• On-Demand
• Free Online Course (Audit)

Coursera Instructor Network

Voice of the Customer (VoC): Enhancing Experiences

54 ratings at Coursera

Learn to harness customer insights, drive improvements, and cultivate a customer-centric culture. Explore real-world case studies and gain practical skills for enhancing customer experiences and organizational success.

• Coursera
• 2 hours 44 minutes
• On-Demand
• Free Online Course (Audit)

CVS Health Microcredential

CVS Health Retail Customer Service

Prepare for a retail customer service career with hands-on training in communication, conflict resolution, and transaction processing. Gain practical skills through simulations and projects to excel in customer-focused roles.

• Coursera
• On-Demand
• Paid Course

CVS Health

Interacting with Customers

41 ratings at Coursera

Learn to create positive customer interactions, meet needs, de-escalate conflicts, and maintain professionalism across various retail settings and communication channels.

• Coursera
• 21 hours 57 minutes
• On-Demand
• Free Online Course (Audit)

Samsung

Samsung Customer Care Essentials

Learn Samsung mobile repair essentials, from device basics to troubleshooting and customer service, preparing you for a career as a certified technician or care representative.

• Coursera
• 6 hours 54 minutes
• On-Demand
• Free Online Course (Audit)

CVS Health

Preparing for Your Call Center Customer Service Role

23 ratings at Coursera

Optimize your resume, prepare for interviews, and master customer service skills for a call center role. Hands-on project to apply knowledge from previous courses.

• Coursera
• 3 hours 58 minutes
• On-Demand
• Free Online Course (Audit)

Call Center Skills Training

Enhance customer interactions, digital service skills, and satisfaction metrics through engaging lessons designed to strengthen call center performance and handle challenging situations.

• Study.com
• 5 hours 12 minutes
• On-Demand
• Paid Course

Business Chinese: Customer Service Skills

14 ratings at Udemy

How to deal with Customer Service Issues in Mandarin Chinese

• Udemy
• 2-3 hours
• On-Demand
• Paid Course

Voxy

Low Intermediate English: Shopping & Customer Service

13 ratings at Coursera

Improve English skills for shopping and customer service through task-based lessons using real-world content. Learn to discuss shopping experiences, write reviews, and assist customers effectively.

• Coursera
• 19 hours 10 minutes
• On-Demand
• Free Online Course (Audit)

Developing Strong Customer Service Skills

Enhance your customer service abilities with lessons on fundamental and advanced skills, covering both interpersonal and technical aspects of the field.

• Study.com
• 1 hour 36 minutes
• On-Demand
• Paid Course

CVS Health

Retail Customer Service

13 ratings at Coursera

Enhance retail customer service skills through simulations, peer evaluations, and real-world scenarios. Learn transaction processing, conflict resolution, and effective communication in various retail roles.

• Coursera
• 21 hours 41 minutes
• On-Demand
• Free Online Course (Audit)

Customer Service Manager Skills & Training

Develop leadership, technical, and soft skills to enhance customer service practices and drive positive business impact.

• Study.com
• 4 hours 16 minutes
• On-Demand
• Paid Course

Customer Service

Learn essential customer service skills, from understanding customer needs to conflict resolution, to enhance satisfaction and retention in various service channels.

• Study.com
• 12 hours 48 minutes
• On-Demand
• Paid Course