CVS Health Courses

Introduction to Customer Service

144 ratings at Coursera

Comprehensive communication and problem-solving skills for exceptional customer service. Learn to create positive interactions, de-escalate conflicts, and manage time effectively in retail environments.

• Coursera
• 18 hours 55 minutes
• On-Demand
• Free Online Course (Audit)

Preparing for Your Retail Customer Service Role

Optimize your resume, prepare for interviews, and apply customer service skills in real-world scenarios to launch your retail customer service career.

• Coursera
• 5 hours 38 minutes
• On-Demand
• Free Online Course (Audit)

Call Center Customer Service

64 ratings at Coursera

Develop practical skills for call center customer service, including data entry, communication, conflict resolution, and problem-solving. Learn to create positive customer interactions and navigate challenging situations.

• Coursera
• 19 hours 34 minutes
• On-Demand
• Free Online Course (Audit)

Interacting with Customers

41 ratings at Coursera

Learn to create positive customer interactions, meet needs, de-escalate conflicts, and maintain professionalism across various retail settings and communication channels.

• Coursera
• 21 hours 57 minutes
• On-Demand
• Free Online Course (Audit)

Preparing for Your Call Center Customer Service Role

23 ratings at Coursera

Optimize your resume, prepare for interviews, and master customer service skills for a call center role. Hands-on project to apply knowledge from previous courses.

• Coursera
• 3 hours 58 minutes
• On-Demand
• Free Online Course (Audit)

Retail Customer Service

13 ratings at Coursera

Enhance retail customer service skills through simulations, peer evaluations, and real-world scenarios. Learn transaction processing, conflict resolution, and effective communication in various retail roles.

• Coursera
• 21 hours 41 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

CVS Health Call Center Customer Service

Comprehensive training for aspiring call center representatives, covering customer interaction, conflict resolution, and problem-solving. Includes simulations and projects to build practical skills for a successful career in customer service.

• Coursera
• On-Demand
• Paid Course

Microcredential

CVS Health Retail Customer Service

Prepare for a retail customer service career with hands-on training in communication, conflict resolution, and transaction processing. Gain practical skills through simulations and projects to excel in customer-focused roles.

• Coursera
• On-Demand
• Paid Course