Enjoy exclusive access to engaging lessons you can share with employees to improve their call center skills. Including these lessons in your corporate training sessions can help employees strengthen interactions with customers, understand digital customer service and improve customer satisfaction.
Overview
Syllabus
- Ch 1. Introduction to Call Centers & Call Center Agents
- Ch 2. Skills for Interacting with Customers in a Call Center
- Ch 3. Call Center Customer Satisfaction
- Ch 4. Handling Difficult Customers in a Call Center
- Ch 5. Digital & Telephone Customer Service
- Ch 6. Call Center Performance & Metrics
