Review the short lessons in this engaging Customer Service course to improve your understanding of various customer service concepts. Practice quizzes and exams can test your knowledge and help you complete your homework or study for an exam.
Overview
Syllabus
- Ch 1. Customer Service Overview
- Ch 2. Customer Service Goals & Objectives
- Ch 3. Understanding Customer Satisfaction & Retention
- Ch 4. Customer Relations
- Ch 5. Customer Behavior & Appeals
- Ch 6. Identifying Customer Needs
- Ch 7. Proactive Customer Service
- Ch 8. Utilizing Customer Feedback in Customer Service
- Ch 9. Customer Service Leadership
- Ch 10. Team Building in Customer Service
- Ch 11. Important Customer Service Skills
- Ch 12. Conflict Resolution Strategies in Customer Service
- Ch 13. Telephone Customer Service
- Ch 14. Written Customer Service
- Ch 15. Customer Service Metrics
