Customer Satisfaction Courses and Certifications

Closing with confidence: techniques to develop your business

68 ratings at Udemy

Learn proven concepts and techniques to develop your business and get your sales on point. Prepare, pitch and pursuade.

• Udemy
• 4 hours 17 minutes
• On-Demand
• Paid Course

How to Start a Hair Salon Business

61 ratings at Udemy

Your Complete Guide To Starting Your Hair Salon Even On A Shoestring Budget! Hair Salon Startup : Start a Hair Salon

• Udemy
• 3-4 hours
• On-Demand
• Paid Course

Design Conversational Flows for your Agent

Learn to create effective conversational interfaces using Dialogflow, enhancing customer satisfaction and operational efficiency in contact centers.

• Coursera
• 1 hour 30 minutes
• On-Demand
• Paid Course

Starweaver

Effective Inventory Management and Optimization

21 ratings at Coursera

Learn techniques to optimize inventory levels, reduce costs, and enhance control processes. Gain practical skills for efficient inventory management in today's competitive business landscape.

• Coursera
• 5 hours 51 minutes
• On-Demand
• Free Online Course (Audit)

Call Center Skills Training

Enhance customer interactions, digital service skills, and satisfaction metrics through engaging lessons designed to strengthen call center performance and handle challenging situations.

• Study.com
• 5 hours 12 minutes
• On-Demand
• Paid Course

Marketing 302: Consumer Behavior

Explore consumer behavior, decision-making processes, and market research techniques. Learn to influence buying habits, understand pricing psychology, and enhance customer satisfaction in this comprehensive marketing program.

• Study.com
• 12 hours 56 minutes
• On-Demand
• Paid Course

Coursera Instructor Network

Improving Customer Retention

12 ratings at Coursera

Learn strategies to transform customers into loyal advocates through effective retention practices, loyalty programs, and data-driven marketing techniques. Enhance customer satisfaction and brand loyalty.

• Coursera
• 2 hours 3 minutes
• On-Demand
• Paid Course

Customer Service

Learn essential customer service skills, from understanding customer needs to conflict resolution, to enhance satisfaction and retention in various service channels.

• Study.com
• 12 hours 48 minutes
• On-Demand
• Paid Course

CPSM Exam Study Guide - Certified Professional Services Marketer

Comprehensive video-based preparation for the CPSM exam, covering marketing research, planning, customer experience, proposals, promotions, management, and ethics with quizzes and practice exams.

• Study.com
• 24 hours
• On-Demand
• Paid Course

Measuring Customer Satisfaction

Learn to measure and interpret customer satisfaction, a crucial business success factor, through video and text lessons on metrics, methods, and result analysis.

• Study.com
• 2 hours
• On-Demand
• Paid Course

Benefits of Customer Relationship Management (CRM)

Explore the advantages of CRM systems for business growth, customer satisfaction, and employee training through engaging lessons and quizzes.

• Study.com
• 1 hour 28 minutes
• On-Demand
• Paid Course

Qualities of Good Customer Service

Learn essential skills for delivering exceptional customer service, improving satisfaction, and building effective teams to enhance customer retention.

• Study.com
• 2 hours 24 minutes
• On-Demand
• Paid Course

How to Provide Excellent Customer Service in Retail

Develop essential skills to enhance customer satisfaction, manage experiences, and overcome challenges in retail settings, ensuring business success through high-quality service.

• Study.com
• 3 hours 12 minutes
• On-Demand
• Paid Course

Providing High Quality Customer Service

Learn effective techniques for achieving customer satisfaction through feedback, listening, anticipation, and more. Enhance your skills to deliver exceptional service and meet customer needs.

• Study.com
• 1 hour 28 minutes
• On-Demand
• Paid Course

Call Center Customer Service - Improving Customer Satisfaction

Improve call center customer satisfaction with short video lessons focusing on employee awareness and addressing customer needs effectively.

• Study.com
• 1 hour 20 minutes
• On-Demand
• Paid Course