Customer Experience Courses and Certifications

Blue Ocean Shift: Beyond Competing (Blinkist Summary)

86 ratings at LinkedIn Learning

Learn how to steer your organization away from fierce competition and toward a new, less crowded market. In this audiobook summary, get tips for navigating to new opportunities.

• LinkedIn Learning
• 24 minutes
• On-Demand
• Free Trial Available

Customer Service for Any Sector: Tips from a Hospitality Expert

84 ratings at LinkedIn Learning

Get tips from an experienced hospitality expert on how you can vastly improve customer satisfaction.

• LinkedIn Learning
• 47 minutes
• On-Demand
• Free Trial Available

State Bank of India

Fundamentals of Customer Centricity

De-code the practice of a customer-centric approach to achieve service excellence, sustainable customer delight and positive advocacy.

• edX
• 5 weeks, 1-4 hours a week
• On-Demand
• Free Online Course (Audit)

Anglia Ruskin University Microcredential

Understanding Consumer Behaviour: Customer Decision-Making and the Customer Journey

Get to know your target consumer’s buying behaviour and learn how to implement effective cross-channel marketing campaigns.

• FutureLearn
• 10 weeks, 15 hours a week
• On-Demand
• Paid Course

CRM Fundamentals and Practice: Salesforce Automation and Best Practice

Discover how to use Salesforce automation to make processes and workflows more effective, and explore CRM best practice.

• FutureLearn
• 4 weeks, 4 hours a week
• On-Demand
• Free Online Course (Audit)

Reinventing the Product (Blinkist Summary)

47 ratings at LinkedIn Learning

Create smarter, more digitally connected solutions. Tune into this audiobook summary to learn how to rethink and digitize traditional products and workflows.

• LinkedIn Learning
• 17 minutes
• On-Demand
• Free Trial Available

State Bank of India

The Role of Empathy in Customer Experience

Explore empathy's role in enhancing customer experience, from understanding types and workplace applications to improving product design and building trust for customer delight.

• edX
• 4 weeks, 2-3 hours a week
• On-Demand
• Free Online Course (Audit)

Hiring and Managing UX Professionals

38 ratings at LinkedIn Learning

Get a holistic take on hiring, contracting, and retaining UX professionals. Learn about the specialties within UX, how to find talent, and how to support the creatives you hire.

• LinkedIn Learning
• 1 hour 8 minutes
• On-Demand
• Free Trial Available

CRM Fundamentals and Practice: Introduction to Salesforce

Begin to understand how to use Salesforce CRM software to generate customer insights, in this introductory course.

• FutureLearn
• 4 weeks, 4 hours a week
• On-Demand
• Paid Course

Colorful Retail Space Design

Learn to analyze a brand’s DNA and translate it into a unique store design concept that balances innovative shapes and materials to improve the customer experience

• Domestika
• 3 hours 20 minutes
• On-Demand
• Paid Course

Product Design: Introduction to UX Research

Aprende los fundamentos de la investigación UX, desde la teoría hasta la práctica, para mejorar la experiencia del usuario y tomar decisiones informadas sobre productos.

• Skillshare
• 47 minutes
• On-Demand
• Free Trial Available

Glion Institute of Higher Education

The Global Luxury Industry: From Heritage to Modern Customer Experiences (CX)

Understand the role of customer experiences in the luxury industry and what luxury experiences may look like in the future.

• FutureLearn
• 3 weeks, 3 hours a week
• On-Demand
• Free Online Course (Audit)

World of Business Ideas (WOBI)

Leading Business Transformation by Charlene Li

Enhance customer experience and innovation within your company in this 100% online course by Charlene Li, expert on digital transformation and disruptive growth strategies.

• edX
• 2 weeks, 4-6 hours a week
• On-Demand
• Free Online Course (Audit)

Driving Business Growth Through Customer-Centricity

13 ratings at LinkedIn Learning

Embed the requisite customer focus into daily operations and place customer needs at the heart of every decision—driving customer loyalty, competitive advantage and revenue growth.

• LinkedIn Learning
• 1 hour 6 minutes
• On-Demand
• Free Trial Available

State Bank of India

Customer Lifetime Value for Financial Services

Explore Customer Lifetime Value in financial services, from core concepts to strategies for optimization. Learn to analyze customer behavior, improve retention, and leverage CLV analytics for business growth.

• edX
• 10 weeks, 2-3 hours a week
• On-Demand
• Free Online Course (Audit)