Google Cloud Skills Boost Courses

A Tour of Google Cloud Sustainability

In this hands-on lab, you will learn why Google Cloud is the cleanest cloud in the industry by exploring and utilizing sustainability tools..

• Google Cloud Skills Boost
• 1 hour
• On-Demand
• Free Online Course

Troubleshooting Data Models in Looker

In this lab you will learn how to troubleshoot and diagnose LookML code

• Google Cloud Skills Boost
• 1 hour
• On-Demand
• Free Online Course

Google Calendar: Getting Started

Master Google Calendar: Schedule events, set reminders, share calendars, and customize your experience for efficient time management and collaboration.

• Google Cloud Skills Boost
• 1-2 hours
• On-Demand
• Free Online Course

Answering Complex Questions Using Native Derived Tables with LookML

In this lab you will use native derived tables to answer complex questions with LookML.

• Google Cloud Skills Boost
• 1 hour
• On-Demand
• Free Online Course

Develop No-Code Chat Apps with AppSheet

In this lab, you'll use AppSheet to create a no-code app for Google Chat.

• Google Cloud Skills Boost
• 1 hour
• On-Demand
• Free Online Course

Cloud Retail Search Quiz

Test your understanding of Cloud Retail Search components and enhance your e-commerce search capabilities with Google's advanced technology.

• Google Cloud Skills Boost
• 1 hour
• On-Demand
• Free Online Course

CCAI Architecture

Learn key architectural considerations for implementing CCAI solutions, including resource management, virtual agents, agent assist, insights, deployment, operations, security, and compliance.

• Google Cloud Skills Boost
• 1 hour 30 minutes
• On-Demand
• Free Online Course

Advanced Performance Measurement

Explore advanced performance monitoring for Dialogflow CX virtual agents, covering metrics, log data analysis, BigQuery integration, SQL queries, custom dashboards, and collaboration techniques.

• Google Cloud Skills Boost
• 1 hour
• On-Demand
• Free Online Course

Agent Summarization (Custom)

Learn to create concise summaries of customer interactions using Contact Center AI Agent Assist, covering data preparation, model building, deployment, evaluation, and improvement.

• Google Cloud Skills Boost
• 45 minutes
• On-Demand
• Free Online Course

Agent Summarization (Custom)

Learn to create concise summaries of customer interactions using Contact Center AI Agent Assist, covering data preparation, model building, deployment, evaluation, and improvement.

• Google Cloud Skills Boost
• 45 minutes
• On-Demand
• Free Online Course

Building Complex End to End Self-Service Experiences in Dialogflow CX

Learn to create complex conversational experiences with Dialogflow CX, covering voice agents, advanced settings, prebuilt components, multi-language events, and end-to-end flows for effective self-service routing.

• Google Cloud Skills Boost
• 1 hour 45 minutes
• On-Demand
• Free Online Course

DFCX Virtual Agent Delivery Framework

Explore best practices for delivering CCAI virtual agents, covering governance, protocols, tools, and agile methodologies to ensure optimal performance and support.

• Google Cloud Skills Boost
• 2 hours 45 minutes
• On-Demand
• Free Online Course

Advanced Webhook Concepts

Optimize Webhook connectivity for Virtual Agent self-service experiences, covering latency, error handling, technical considerations, and networking.

• Google Cloud Skills Boost
• 45 minutes
• On-Demand
• Free Online Course

Advanced Conversation Design

Learn advanced conversational design principles for voice and chat channels, focusing on crafting engaging experiences that emulate human-like interactions across various scenarios.

• Google Cloud Skills Boost
• 45 minutes
• On-Demand
• Free Online Course

Webhook fundamentals

Learn to integrate webhooks in Dialogflow CX development, exploring types, best practices, and effective implementation for Virtual Agent configuration.

• Google Cloud Skills Boost
• 30 minutes
• On-Demand
• Free Online Course