In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
Overview
Syllabus
- Conversation Summarization in a Nutshell
- Conversation summarization in a nutshell
- Data Preparation
- Data preparation
- Data Preparation Quiz
- Data Labelling
- Data labelling
- Data Labeling Quiz
- Building a Custom Model
- Building a custom model
- Building a Custom Model Quiz
- Model Deployment
- Model Deployment
- Model Deployment Quiz
- Model Evaluation
- Model evaluation
- Model Evaluation Quiz
- Model Improvement
- Model improvement
- Model Improvement Quiz
- Custom LLM Summarization
- Custom LLM Summarization
- Custom LLM Summarization Quiz
- Additional Resources
- Additional Resources
- Your Next Steps
- Course Badge
