In this course you will learn how to integrate multiple advanced generative capabilities within a Dialogflow CX agent.
Overview
Syllabus
- Gen AI and Dialogflow CX: A recap
- What is generative AI and what are its benefits?
- What generative AI features are available for Dialogflow?
- What is the relationship between Vertex AI and Dialogflow?
- Where can I integrate generative AI within a conversational agent?
- Gen AI and Dialogflow CX: a recap Quiz
- Generators
- Understanding Generators
- Example: Generating a personalized conversation summary for the human agent
- Generators Quiz
- Informed decision making using Dialogflow CX generators and data stores
- Generative Fallback
- Generative Fallback
- Generative Fallback Quiz
- Dialogflow CX with Generative Fallbacks
- Data stores
- Data store implementations
- Data stores as a fallback
- Data stores via a webhook
- Data stores Quiz
- Playbooks (Generative Agents)
- Playbooks (Generative Agents)
- Demo: Pass parameters between flows and playbooks
- Playbooks Quiz
- Testing
- Testing
- Testing Quiz
- Additional Resources
- Additional Resources
- Your Next Steps
- Course Badge
