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Google

Google Cloud AI and ML Solutions for the Public Sector

Google via Google Cloud Skills Boost

Overview

Building a Conversational Interface with Dialogflow CX Building conversational interfaces will enable you to engage your constituents in delightful new ways. This section will provide an overview of Dialogflow CX, which provides a range of new capabilities, languages, and functions. Scaling Equity and Access with Enterprise Translation Hub Accurate, timely and cost effective document translation has long been a challenge to providing equitable and accessible service to all constituents. In this section, explore Google's Enterprise Translation solutions which provide scalable document translation leveraging best in class Artificial Intelligence and Machine Learning, while retaining the critical human in the loop for final post editing review.

Syllabus

  • Introduction to Dialogflow CX
    • Module introduction
    • Introduction to Dialogflow CX
    • Intents
    • Flows and pages
    • Forms and state handlers
    • Fulfillments and rich response messages
    • Quiz: Dialogflow CX Overview
  • Building a Virtual Agent using Dialogflow CX
    • Module overview
    • Demo: Building a virtual agent in Dialogflow CX.
    • Demo: Enable omni-channel support
    • Module review
    • Dialogflow CX: Bot Building Basics
  • Google Translation Solutions
    • Module introduction
    • The history of translation at Google
    • Google Translation API overview
    • Documents
    • Common patterns and challenges
    • Quiz: Google Translation Solutions
  • Enterprise Translation Hub
    • Translation Hub Overview
    • Documents in ETH
    • Demo: Translation Hub
    • Quiz: Enterprise Translation Hub
    • Translate Text with the Cloud Translation API
  • Course Resources
    • Student slides
  • Your Next Steps
    • Course Badge

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