Virtual Agents Courses and Certifications

Google Cloud AI and ML Solutions for the Public Sector

Explore Google Cloud's AI solutions for public sector: build conversational interfaces with Dialogflow CX and scale document translation with Enterprise Translation Hub.

• Google Cloud Skills Boost
• 5 hours
• On-Demand
• Paid Course

Dialogflow CX: Parameter Manipulation

In this lab you will use regular expressions to do parameter validation (e.g., on a PNR Number) and reset parameters to null when the user starts a new flow of conversation.

• Google Cloud Skills Boost
• 1-2 hours
• On-Demand
• Paid Course

Stanford Seminar - Designing Culturally-Relevant Educational Technology at a Global Scale

Explore designing culturally-relevant educational technology globally, covering personalization, virtual agents, social robots, and context-sensitive design for diverse learning environments.

• YouTube
• 53 minutes
• On-Demand
• Free Online Course

ServiceNow Certified System Admin (CSA) Exam Preparation

237 ratings at Udemy

Learn how to prepare for the ServiceNow Certified System Administrator (CSA) exam with quizzes and practice questions

• Udemy
• 1 hour 27 minutes
• On-Demand
• Paid Course

Google Cloud;  Google Microcredential

Customer Experiences with Contact Center AI

Explore AI-powered contact center solutions: design, develop, and deploy conversational AI, integrate with existing systems, and implement securely at scale for enhanced customer experiences.

• Coursera
• 13 weeks, 3 hours a week
• On-Demand
• Paid Course
• 3 courses

Introduction to Machine Learning on AWS

124 ratings at Coursera

Learn to leverage AWS AI/ML services for computer vision, data analysis, language processing, speech recognition, and virtual agents to enhance your applications and user experiences.

• Coursera
• 6 hours 52 minutes
• On-Demand
• Free Online Course (Audit)

Dialogflow CX: Parameter Manipulation

Learn advanced Dialogflow CX features to enhance virtual agent conversations, including parameter validation and dynamic flow management for improved user interactions.

• Coursera
• 1 hour 10 minutes
• On-Demand
• Paid Course

Dialogflow Logging and Monitoring in Operations Suite

This is a self-paced lab that takes place in the Google Cloud console. In this lab you will learn how to use Dialogflow tools to troubleshoot your Virtual Agent.

• Coursera
• 1 hour 30 minutes
• On-Demand
• Paid Course

Building Virtual Agent Fulfillment

This is a self-paced lab that takes place in the Google Cloud console. In this lab, you will continue working on your Pigeon Travel chat agent and add context as well as setup fulfillment to lookup and store reservations entries in Firestore.

• Coursera
• 1 hour 30 minutes
• On-Demand
• Paid Course

Adding a Phone Gateway to a Virtual Agent

This is a self-paced lab that takes place in the Google Cloud console. In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent.

• Coursera
• 1 hour 30 minutes
• On-Demand
• Paid Course

Artificial Intelligence for Business Leaders

2055 ratings at LinkedIn Learning

Explore the artificial intelligence tools and concepts that can solve some of today's most pressing business needs: logistics, customer support, inventory prediction, and more.

• LinkedIn Learning
• 1 hour 34 minutes
• On-Demand
• Free Trial Available

Microsoft Power Platform Foundations (2020)

980 ratings at LinkedIn Learning

Learn about the Power Platform from Microsoft, which includes Power Apps, Power Automate, Power Virtual Agents, and Power BI.

• LinkedIn Learning
• 1 hour 25 minutes
• On-Demand
• Free Trial Available

Microsoft Power Platform Foundations

281 ratings at LinkedIn Learning

Learn about the Power Platform from Microsoft, which includes Power Apps, Power Automate, Power Virtual Agents, and Power BI.

• LinkedIn Learning
• 1-2 hours
• On-Demand
• Free Trial Available

Microsoft Power Platform Foundations (2020)

237 ratings at LinkedIn Learning

Learn how to create custom business solutions with the Microsoft Power Platform, which includes Power Apps, Power Automate, Power Virtual Agents, and Power BI.

• LinkedIn Learning
• 1-2 hours
• On-Demand
• Free Trial Available

Dynamics 365: Using Power Platform Applications

Delve into Power Platform and learn how to use its functions to optimise your business operations.

• FutureLearn
• 4 weeks, 5 hours a week
• On-Demand
• Free Online Course (Audit)