In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX
Overview
Syllabus
- Revisiting our Customer Journey
- Analyse the differences between 3 transcripts
- Metrics for better understanding the customer journey
- Revisiting the customer journey Quiz
- Understanding DFCX log data
- Enabling cloud logging data for DFCX
- DFCX conversational basics
- Understanding cloud logging data
- Understanding DFCX log data Quiz
- Transforming DFCX data into information
- Enabling BigQuery export
- Transforming BigQuery data into information
- Transforming DFCX data into information Quiz
- Answering ad-hoc questions using SQL
- Key metrics and how to measure them
- Answering ad-hoc questions using SQL Quiz
- Creating custom dashboards in Looker Studio
- Agent transitions
- Intent launch
- Webhook performance
- Creating custom dashboards in Looker Studio Quiz
- Collaborating with DFCX developers on reporting
- Collaborating with DFCX developers on reporting
- Collaborating with DFCX developers on reporting Quiz
- Other Tools to Consider Leveraging
- Tools to help achieve feedback loop analysis
- Other tools to leverage Quiz
- Additional Resources
- Additional Resources
- Your Next Steps
- Course Badge
