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Google

Advanced Performance Measurement

Google via Google Cloud Skills Boost

Overview

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In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX

Syllabus

  • Revisiting our Customer Journey
    • Analyse the differences between 3 transcripts
    • Metrics for better understanding the customer journey
    • Revisiting the customer journey Quiz
  • Understanding DFCX log data
    • Enabling cloud logging data for DFCX
    • DFCX conversational basics
    • Understanding cloud logging data
    • Understanding DFCX log data Quiz
  • Transforming DFCX data into information
    • Enabling BigQuery export
    • Transforming BigQuery data into information
    • Transforming DFCX data into information Quiz
  • Answering ad-hoc questions using SQL
    • Key metrics and how to measure them
    • Answering ad-hoc questions using SQL Quiz
  • Creating custom dashboards in Looker Studio
    • Agent transitions
    • Intent launch
    • Webhook performance
    • Creating custom dashboards in Looker Studio Quiz
  • Collaborating with DFCX developers on reporting
    • Collaborating with DFCX developers on reporting
    • Collaborating with DFCX developers on reporting Quiz
  • Other Tools to Consider Leveraging
    • Tools to help achieve feedback loop analysis
    • Other tools to leverage Quiz
  • Additional Resources
    • Additional Resources
  • Your Next Steps
    • Course Badge

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