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Pluralsight

Virtual Agent Development in Dialogflow CX for Software Devs

via Pluralsight

Overview

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series.

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the "Virtual Agent Development in Dialogflow CX for Software Devs" course.

Syllabus

  • Course Overview 1min
  • Testing and Logging 20mins
  • Taking Actions with Fulfillment 28mins
  • Integrating Virtual Agents 10mins
  • Course Review 0mins
  • Course Resources 0mins

Taught by

Google Cloud

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