In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of CCAI solutions.
Overview
Syllabus
- CCAI Resource Management
- CCAI Resource Management Overview
- Operational environments
- Access control
- Google Cloud and third-party integrations
- The Vertex AI ecosystem
- CCAI Contact Center integrations
- CCAI Resource Management Quiz
- Planning for Virtual Agents
- Planning for Virtual Agents
- Planning for Virtual Agents Quiz
- Planning for Agent Assist
- Planning for Agent Assist
- Planning for Agent Assist Quiz
- Planning for CCAI Insights
- Planning for CCAI Insights
- Planning for CCAI Insights Quiz
- CCAI Deployment and Operations
- Overview
- Automation of CCAI infrastructure
- Data insight extraction
- Disaster recovery and high availability in CCAI
- CCAI Deployment and Operations Quiz
- Security and Compliance
- Data security
- PII redaction
- Other compliance considerations
- Security and Compliance Quiz
- Additional Resources
- Additional Resources
- Your Next Steps
- Course Badge
