Perfect Phrases for Difficult Situations - The Advanced EM Boot Camp - Ghazala Sharieff, MD
The Center for Medical Education via YouTube
Overview
Syllabus
Patient experience is not going away
Valuebased purchasing legal consequences
Triple Aim
Stress
Being Quiet
Whats Your Emergency
Postit Notes
Nonverbal Skills
Pay Attention
Facial Expressions
Who Would You Rather
Body Motion
Sitting vs Standing
Eye Contact
Handshake
Bedside rounding
Take time for yourself
Storytime
Take a deep breath
Hes gonna die
Work or play
Three Big Drivers
Keeping Patients Informed
I Apologize
What Do You Want
I See You Uncomfortable
You Really Angry
I Dont Know the Diagnosis
Acknowledge Your Team
Feedback
Prayer
Its Never Too Late
Taught by
The Center for Medical Education