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Patient experience is not going away
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Classroom Contents
Perfect Phrases for Difficult Situations - The Advanced EM Boot Camp - Ghazala Sharieff, MD
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- 1 Patient experience is not going away
- 2 Valuebased purchasing legal consequences
- 3 Triple Aim
- 4 Stress
- 5 Being Quiet
- 6 Whats Your Emergency
- 7 Postit Notes
- 8 Nonverbal Skills
- 9 Pay Attention
- 10 Facial Expressions
- 11 Who Would You Rather
- 12 Body Motion
- 13 Sitting vs Standing
- 14 Eye Contact
- 15 Handshake
- 16 Bedside rounding
- 17 Take time for yourself
- 18 Storytime
- 19 Take a deep breath
- 20 Hes gonna die
- 21 Work or play
- 22 Three Big Drivers
- 23 Keeping Patients Informed
- 24 I Apologize
- 25 What Do You Want
- 26 I See You Uncomfortable
- 27 You Really Angry
- 28 I Dont Know the Diagnosis
- 29 Acknowledge Your Team
- 30 Feedback
- 31 Prayer
- 32 Its Never Too Late
