Discover essential communication techniques for handling challenging medical scenarios in this 31-minute video lecture. Learn to master nonverbal cues, active listening, and stress management to enhance patient interactions. Explore the "Disney approach" and specific strategies for addressing concerns, managing angry or anxious patients, and navigating difficult encounters. Gain insights into crucial confrontations, effective phrases, and best practices for using electronic health records. Equip yourself with a comprehensive toolbox of communication skills to improve patient care and navigate complex medical situations with confidence.
Perfect Phrases for Difficult Medical Situations - The Toolbox - The Advanced EM Boot Camp
The Center for Medical Education via YouTube
Overview
Syllabus
Intro
Approach This
Communication is Key
Nonverbal Communication
frustrated
facial expressions
open face
body posture
sit down
posture
open gestures
eye contact
studies
space
voice
touch
nonverbal vs verbal
address inconsistencies with patients
active listening
listen to what they say
privacy
destress
stay calm under pressure
meditation
dont do that
specific patient situations
patient encounter
Disney approach
Addressing concerns
touchstone encounters
verbal communication
keeping people informed
discharge
angry and demanding
its not about you
out of concern
anxious
flat out
the ER
suchandsuch
Key Phrases
Alternative Phrases
Managing Up
Rules of Thumb
The EHR
Perfect Phrases
Crucial Confrontations
Taught by
The Center for Medical Education
