Overview
Syllabus
Introduction
Welcome
Overview
How important is communication
Medical interviews are different
High emotion
Why good communication matters
Effective communication reduces lawsuit
Get a better story
The introduction
Components of a good introduction
Social History
Who are you
Open Question vs Closed Question
How long does a patient have to tell you
Average number of complaints
Building the story
Nonverbal communication
Micro expressions
Active vs reflective listening
Reflective listening
Road to empathy
Empathy
Summary
Mass
Telehealth
Recap
Questions
Taught by
Mary Greeley Medical Center