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Explore the critical balance between reliability and outages in cloud native services through this 55-minute keynote presentation. Delve into the fundamental importance of measuring and maintaining reliability for DevOps teams as they build and deliver cloud-based solutions. Examine common pitfalls in reliability building, determine responsibility for maintaining reliability, and discover industry best practices. Gain insights from a case study on managing reliability in a large fintech organization, and learn how to ensure customer satisfaction while reaping the benefits of faster service delivery in the cloud native landscape.