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XuetangX

Business English: Case Studies

Southwestern University of Finance and Economics via XuetangX

Overview

This course is created for purposes of both business case study and English language study. Upon completing the course, students will be able to:


1.    Learn the basics of frequent business topics, including marketing, international trade, e-commerce, human resource management, business ethics, communication in business, customer service, and competition.

2.    Understand real business activities, the latest successful business philosophy and company values.

3.    Practice skills of English reading, listening, and writing constantly. Be Equipped with relevant business terms and expressions, and be able to use them in the workplace.

4.    Improve critical and creative thinking by participating in situational discussions.

5.    Get inspired by the professors from diverse academic backgrounds, as well as learners from all walks of life in different places.


There are eight units in this course. Each unit is taught by one of the course team with expertise in respective field. The learning pack of EACH unit includes a case reading, an additional in-depth reading, PowerPoint slides, three video lectures, two discussions, and the quiz. At the end of the course, there will be a final exam.


Syllabus

  • Unit 1 Business Ethics
    • 1.1 Case study: IBM Corporate Service Corps
    • 1.2 Business study: Attaining sustainable growth through corporate social responsibility
    • 1.3 Language study
    • 1.4 PowerPoint: Unit 1 Business Ethics
    • 1.5 Discussions
  • Unit 2 Marketing
    • 2.1 Case Study: Pillsbury's-Haagen-Dazs
    • 2.2 Business study:Planning effective marketing strategy to achieve long-term customer satisfaction
    • 2.3 Language study
    • 2.4 PowerPoint: Unit 2 Marketing
    • 2.5 Discussions
  • Unit 3 International Trade
    • 3.1 Case study: What makes a transaction “international”?
    • 3.2 Business study: The practical operation of international trade and its relationship with a country’s economy
    • 3.3 Language study
    • 3.4 PowerPoint: Unit 3 International Trade
    • 3.5 Discussions
  • Unit 4 Competition
    • 4.1 Case study: Microsoft monopoly
    • 4.2 Business study: Restriction of monopoly sustains the industrial prosperity
    • 4.3 Language study
    • 4.4 PowerPoint: Unit 4 Monopoly
    • 4.5 Discussions
  • Unit 5 Human Resource Management
    • 5.1 Case study: Yahoo bans work-from-home employees
    • 5.2 Business study: Terminologies related to employee rewards and benefits
    • 5.3 Language study
    • 5.4 PowerPoint: Unit 5 Human Resource Management
    • 5.5 Discussions
  • Unit 6 Communication in Business
    • 6.1 Case study: Communication in business context
    • 6.2 Business study: Process model of communication
    • 6.3 Language study
    • 6.4 PowerPoint: Unit 6 Communication in Business
    • 6.5 Discussions
  • Unit 7 E-Commerce
    • 7.1 Case study: Online business and the characteristics of E-commerce
    • 7.2 Business study: A comparative analysis of Alibaba and Amazon
    • 7.3 Language study
    • 7.4 PowerPoint: Unit 7 E-Commerce
    • 7.5 Discussions
  • Unit 8 Customer Service
    • 8.1 Case study: Southwest Airlines standards of customer service
    • 8.2 Business study: Empathy engine
    • 8.3 Language study
    • 8.4 PowerPoint: Unit 8 Customer Service
    • 8.5 Discussions
  • Final Exam

    Taught by

    Juan XIE, Jiarui ZHANG, Yu CHE, Zimeng PAN, Yong FU, Lijuan HE, and Jin WU

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