本课程主要讲授航空服务相关的英语表达和沟通技能，旨在培养学习者在舱内各种情境下流利、专业的英语沟通能力和英语应用能力。按照客舱服务标准流程和特设旅客服务的要求，涵盖登机服务、起飞前准备、巡航、落地、为特殊乘客提供服务、头等舱服务、处理紧急情况等七个场景，共分27个子任务展开。
Overview
Syllabus
- Scene 01 Boarding Service
- 1.1 Greetings and Seating Directions ( FCY )
- 1.2 Seating ( Confirm, Switch )
- 1.3 Assisting with Overhead Storage
- 1.4 Lost and Found
- 1.5 Chapter Test
- Scece 02 Prior to Takeoff
- 2.1 Welcome Announcement and Safety Check Announcement
- 2.2 Safety Demonstrating
- 2.3 Electronic Device
- 2.4 Final Safety Check
- 2.5 Chapter Test
- Scece 03 Cruising
- 3.1 Greetings and Airline Introduction
- 3.2 On-board Entertainment
- 3.3 Beverage Service
- 3.4 Meal Service
- 3.5 Duty Free Sales
- 3.6 Chapter Test
- Scece 04 Landing
- 4.1 Landing Announcement, Farewell and Greeting
- 4.2 Transit / Connecting and Stopover Announcement
- 4.3 Chapter Test
- Scece 05 Passengers with Special Needs
- 5.1 Expectant Passengers
- 5.2 Passengers with infants
- 5.3 UM
- 5.4 Disabled Passengers
- 5.5 Senior Passengers
- 5.6 Sickness
- 5.7 Chapter Test
- Scece 06 First Class Service
- 6.1 First Class Service-1
- 6.2 First Class Service-2
- 6.3 First Class Service-3
- 6.4 Chapter Test
- Scece 07 Dealing with Different Situations
- 7.1 Delay
- 7.2 Security Tips of Different Emergency
- 7.3 Dealing with Different Situations
- 7.4 Chapter Test
- 期末考试
Taught by
Shandong Vocational University of Foreign Affairs
