Change is one of the constants in life, especially for organisations who need to adapt and evolve to ensure they meet the needs of their end users, stakeholders and staff to ensure they thrive and succeed. The COVID-19 pandemic forced accelerated change throughout the world, which could not be planned for, and rapid change programmes where implemented.As we adapt to hybrid ways of working and expectations, organisations are drawing on their experience to start to consider how to manage change now and for the future. This course focuses on how to approach a change initiative you want to implement, introducing you to frameworks and tools you can draw on to manage change and build resilience to change within your organisation. This course is part of the Supporting hybrid working and digital transformation collection, made possible by the Higher Educational Funding Council for Wales.
Overview
Syllabus
- Introduction
- Learning outcomes
- 1 The need for change
- 1 The need for change
- 2 What are you trying to change and why?
- 2 What are you trying to change and why?
- 2.1 The Golden Circle and 5 Ws and H
- 2.2 Situation assessment
- 3 What do we mean by change management?
- 3 What do we mean by change management?
- 3.1 Hard and soft factors
- 3.2 Using a change framework
- 3.3 Engaging stakeholders
- 3.4 Stakeholder engagement plan
- 4 Communicating change
- 4 Communicating change
- 4.1 The importance of a communications plan
- 4.2 The 7 Cs of communication
- 4.3 Change networks
- 5 Assessing the change required
- 5 Assessing the change required
- 5.1 Supporting structure
- 5.2 Strategic analysis
- 6 Leading change
- 6 Leading change
- 6.1 Managing yourself and others
- 6.2 Business change approaches
- 6.3 Analysing tension
- 7 Managing change
- 7 Managing change
- 8 Sustaining change
- 8 Sustaining change
- 9 Building your change toolkit
- 9 Building your change toolkit
- 9.1 Lewin’s change management model
- 9.2 The 7S model
- 9.3 Kotter’s eight-step change model
- 9.4 Prosci’s ADKAR change model
- 9.5 Choosing a suitable framework
- Conclusion
- References
- Acknowledgements
