How does the hybrid world make you feel as a leader? Do you feel out of control? Do you trust your team and workforce to get the job done, or are you much more comfortable having them within your gaze in an office? Hybrid working is here to stay, and more than ever you will need to understand how this makes your employees feel – and how it makes you feel. If hybrid working is supported well from all levels of an organisation, it can create real and positive change for the workforce, but it requires leaders to foster inclusion and create connections with their hybrid workforce. It requires trust. It requires empathy. It needs psychological safety. It needs clear accountability. It needs leaders to be connected and to humanise their workforce. This course will give you an opportunity to reflect on who you are as a hybrid leader and how you want to develop. It will help you understand how to empathise with your workforce and how to adapt your communication skills when working in the office and when working remotely. It will prompt you to start thinking about how you can encourage your workforce to flourish and thrive in this new hybrid world and what you can do to help them grow and feel secure.This course is part of the Supporting hybrid working and digital transformation collection, made possible by the Higher Educational Funding Council for Wales.
Overview
Syllabus
- Introduction
- Learning outcomes
- 1 The new normal
- 1 The new normal
- 1.1 How did we get to this point?
- 1.2 Leaders need to raise the bar
- 1.3 How we work now: more than just a change of venue
- 1.4 Understanding your organisational culture
- 1.5 Defining culture: the gold standard
- 1.6 Hybrid culture: what does great look like?
- 1.7 (Re)designing and developing your hybrid culture
- 2 New ways of working need new ways of leading
- 2 New ways of working need new ways of leading
- 2.1 Control and influence
- 2.2 Don’t play the blame game
- 2.3 Accountability
- 2.4 Introducing appreciative inquiry (AI)
- 2.5 AI in practice
- 2.6 Empathy
- 2.7 Developing self-awareness
- 2.8 Resilience
- 2.9 Reframing your problems
- 3 Creating an environment for moving from surviving to thriving
- 3 Creating an environment for moving from surviving to thriving
- 3.1 Communicating without distraction
- 3.2 Active listening
- 3.3 Work better together
- 3.4 The need for new collaboration skills
- 3.5 How to lead collaborative teams
- 3.6 Building trust
- Conclusion
- References
- Acknowledgements
