Overview

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Module 1: Learn about Microsoft Cloud for Retail and what it can do.
In this module, you'll:
- Learn about current retail trends and demands.
- Get an overview of Microsoft Cloud for Retail.
- Explore priority retail scenarios and featured capabilities of the solution.
Module 2: Learn about the Microsoft products that you'll need to access different capabilities and how to set up a training environment for this learning path.
In this module, you'll:
- Discover Microsoft Cloud for Retail capabilities and product mapping.
- Learn about the applications that are required to deploy Microsoft Cloud for Retail.
- Learn how to obtain trial licenses for completing this training.
- Set up a Microsoft Cloud for Retail training environment.
Module 3: Learn about Microsoft Cloud for Retail unified customer profile
In this module, you will:
- Create and set up Dynamics 365 Customer Insights - Data.
- Create storage accounts and upload data.
- Set up the Retail churn model in Dynamics 365 Customer Insights - Data.
- Learn about Retail churn model output.
Module 4: Learn how to use Dynamics 365 Intelligent Order Management to streamline curbside pickup and provide customers with real-time inventory and order status.
In this module, you’ll:
- Streamline returns management and enable flexible return scenarios.
- Use AI and anomaly detection models to identify and address fulfillment constraints and improve delivery times while reducing costs.
- Give customers ordering flexibility such as home delivery, curbside pickup, and pick up in-store with connected ordering and fulfillment tools.
- Offer real-time inventory availability and order status with AI, providing a single solution to order-fulfillment orchestration.
Module 5: Learn about Microsoft Clarity.
In this module, you’ll:
- Create a Microsoft Clarity project.
- Integrate Microsoft Clarity with a custom website.
- Interact with Microsoft Clarity dashboards, heatmaps, and recordings.
Module 6: Learn how to integrate Microsoft Teams with Dynamics 365 Commerce.
In this module, you'll:
- Create an app registration and set up the required permissions.
- Enable the integration between Dynamics 365 Commerce and the Task management app in Teams.
- Play the role of a retail communications manager who will sign in to Teams and publish a task.
- Play the role of a store manager who will sign in to the POS app from Dynamics 365 Commerce and assign a task.
- Play the role of a store employee who will view the assigned task and mark it as complete.

Syllabus

Module 1: Module 1: Microsoft Cloud for Retail overview
- Introduction
- Maximize the value of your data
- Elevate the shopping experience
- Build a real-time sustainable supply chain
- Empower the store associate
- Security, compliance, and privacy
- Check your knowledge
- Summary
Module 2: Module 2: Product capability mapping and training environment preparation for Microsoft Cloud for Retail
- Introduction
- Exercise 1 - Set up a Microsoft 365 tenant
- Exercise 2 - Azure setup
- Exercise 3 - Obtain and deploy trial licenses
- Check your knowledge
- Summary
Module 3: Module 3: Create a unified customer profile in Microsoft Cloud for Retail
- Introduction
- Exercise 1 - Create and set up a Dynamics 365 Customer Insights - Data environment
- Exercise 2 - Create a storage account and upload the input data files
- Exercise 3 - Set up the Retail churn model in Dynamics 365 Customer Insights - Data
- Exercise 4 - Work with the churn model output
- Check your knowledge
- Summary
Module 4: Module 4: Intelligent Order Management for Microsoft Cloud for Retail
- Introduction
- Exercise 1 – Set up and deploy a BigCommerce e-commerce site
- Exercise 2 – Set up an Intelligent Order Management environment
- Exercise 3 – Set up Intelligent Order Management providers
- Exercise 4 - Test the flow of orders by using the BigCommerce provider
- Exercise 5 - Create orchestration flows
- Exercise 6 - Administration and operations
- Exercise 7 - Reporting
- Check your knowledge
- Summary
Module 5: Module 5: Analyze insights with Microsoft Clarity
- Introduction
- Install prerequisites
- Exercise 1 - Deployment of a sample custom website
- Exercise 2 - Configure Microsoft Clarity
- Exercise 3 - Explore your website's usage data with Clarity
- Check your knowledge
- Summary
Module 6: Module 6: Microsoft Teams integration with Dynamics 365 Commerce
- Introduction
- Exercise 1 - App registration and permissions
- Exercise 2 - Enable Commerce and Teams integration
- Exercise 3 - Task management in POS
- Check your knowledge
- Summary