Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

Introduction

• ITIL® 4 in the real world
• What you should know

1. ITIL® Foundation Concepts

• What your ITIL® Foundation course covered

2. Seven Ways to Apply ITIL® Foundation Concepts

• Seven ways to apply service management
• Enact outcomes
• Enable outcomes
• Enlighten and empower people
• Reduce barriers and increase enablers
• Improve moments of truth
• Bring the first four ways together
• Root out variation
• Root out dependency
• Lower transaction costs
• Reflect and act

3. Service Management Key Concepts

• Apply key service management concepts
• Services and service management
• Create value with services
• Service relationships

4. Service Management Dimensions

• Apply the four dimensions
• Organizations and information dimensions
• Partners and process dimensions

5. Service Value System

• Apply service value system
• Apply service value system components

6. Service Management Guiding Principles

• Apply the ITIL® guiding principles
• Apply guiding principles, part 1
• Apply guiding principles, part 2

7. Service Value Chain Activities

• Apply the ITIL® service value chain
• Apply value chain activities, part 1
• Apply value chain activities, part 2

8. 18 Practices

• Apply ITIL® management practices
• Apply general management practices
• Service management practices, part 1
• Service management practices, part 2
• Service management practices, part 3
• Service management practices, part 4
• Service management practices, part 5
• Service management practices, part 6
• Apply the deployment management practice

Conclusion

• Next steps