Drive your organization forward by learning how to effectively manage and optimize your team's performance to help your company achieve its vision and goals.
Overview
Syllabus
Introduction
- Mastering the art of performance management
- Defining the optimal mix of skills required in each job role
- Creating excellent job role descriptions
- Choose the right mix of goals and KPIs
- Creating SMART goals
- Optimizing feedback
- Obtaining and benefiting from 360-degree feedback
- How to conduct performance appraisals
- Rewarding and recognizing performance
- Conducting a needs analysis and creating a development plan
- Using coaching as a development tool
- Analyzing the reasons for poor performance
- Correcting performance issues
- Helping high performers remain focused and motivated
- Creating and maintaining a high-performance culture
- Performance management: An evolving practice
Taught by
Nigel Cumberland
