This course, Performance Management in Businesses, is attempted to present strategic facet of performance management as a constant alternation of old and new cycles oriented toward promoting mutual development of individuals, teams and organizations.
This course includes 12 chapters covering four modules: “General considerations of performance management”, “Aligning performance management with strategy”, “Implementing the performance management system” and “Employee development”.
Module 1 “General considerations of performance management” outlines fundamentals of performance management, that is, what is performance management, why it is important for organizations, purposes performance management is intended to serve, contributions and disadvantages of performance management, and how performance management is linked with reward system, as well as the performance management processes. This module includes chapters 1, 2, and 3.
Module 2 “Aligning performance management with strategy” includes the functions and application of strategic performance measurement systems especially the Balanced Scorecard and Organization-wide KPIs. This module includes chapters 4, 5, and 6.
Module 3 “Implementing the performance management system” clarifies how to select performance measures and select measuring approaches, performance Information collection and promoting the smooth implementation of a performance management system. This module includes chapters 7, 8, 9, and 10.
Module 4 “Employee development” aims to introduce how to make a personal development plan and two employee development systems: 360-degree feedback systems and Objectives and Key Results (OKRs), together with performance management skills for managers especially direct supervisors. This module includes chapters 11 and 12.
By looking into the nature of both classics and practice frontiers, and exploring principles behind the methods and tools, this course is intended to fulfill the following learning objectives:
First, To cultivate learners’ systematic thinking of performance management.
This course is aimed to help learners adopt a broader perspective of performance management, which goes beyond the tactic and transactional facets and focuses more on the strategic facet, specifically, seizing the greater opportunity to leverage the power of performance management as a business management tool that aligns decision making across various roles, reflects the unique aspects of the business model and culture, and considers the risk profile of the industry.
Second, to help learners establish the notion of “continuous performance management” oriented toward mutual development of employees and organizations.
This course emphasizes the inner drive of employee performance and the roles of continuous performance feedback and coaching in promoting mutual development, enabling performance appraisal a beginning of future progress instead of the end of past.
Third, to foster learners’ comprehensive analytic abilities and innovative capabilities.
To begin with, this course designs “module-based comprehensive cases” to help learners command capabilities to integrate knowledge to analyze practical cases. Next, this course constructs “module-based reading database” to extend learners’ mindset and think in a new way.
This course is featured as follows:
Teaching Objectives are decomposed within a bi-dimension layering framework. This objective framework includes two dimensions: horizontal and vertical. The horizontal dimension is classified into three layers: knowledge, capabilities and qualities; the vertical dimension covers two layers: themes based on knowledge points and themes based on practice frontiers.
On the other hand, contents are based on the perspectives of strategic and continuous performance management. These perspectives focus on the alignment of performance management with the strategic objectives and employee development. For this purpose, the course team selects classical and latest strategic performance measurement systems, agile performance management and employee development tools.
