This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
Overview
Syllabus
- Feedback loop
- What is the feedback loop?
- What type of optimizations are we looking for?
- Feedback Loop Quiz
- Understand phase
- What does a typical customer journey look like in a bot?
- What tools can we use?
- How do we review conversations?
- Understand Phase Quiz
- Analyze phase
- What metrics can be captured along the customer journey?
- What tools can we use?
- Troubleshooting
- Webhook errors
- Flow analysis
- Analyze Phase Quiz
- Identify phase
- Identify phase
- Identify Phase Quiz
- Enhance phase
- How to enhance the virtual agent
- What process to follow
- Enhance Phase Quiz
- Monitor phase
- Monitor phase
- Monitor Phase Quiz
- Additional Resources
- Additional Resources
- Your Next Steps
- Course Badge
