In this course, you will learn how to view configuration information, monitor processes, and gather diagnostic data about the different types of load balancers. You will learn how to use this information to help troubleshoot common issues and provide effective support case details if you need to escalate an issue to Amazon Web Services (AWS) Support.
   • Course Level: Fundamental
   • Duration: 45 Minutes
Activities
This course includes graphics, contextual explanations, troubleshooting demonstration videos, and resources for problem determination.
Course objectives
In this course, you will learn to:
- Distinguish between the different load balancer types: application, network, gateway, and classic.
- Recognize symptoms of common load balancer issues such as HTTP errors and health check errors.
- Employ best practice troubleshooting methodologies to investigate load balancer issues.
- Locate and apply available AWS Support documentation for load balancer issues.
- Recognize and record relevant information to escalate load balancer issues to the AWS Support team.
Intended audience
This course is intended for:
   • SysOps administrators who manage Elastic Load Balancing (ELB) solutions
Prerequisites
We recommend that attendees of this course have:
   • Basic knowledge of ELB concepts
   • Experience managing specific types of load balancers 
Course outline
Module 1: Introduction
   Lesson 1: What is Elastic Load Balancing?
   Lesson 2: Gathering Information about Your Load Balancers
   Lesson 3: Monitoring Load Balancers
Module 2: Troubleshooting Common Load Balancer Issues
   Lesson 4: General Problem Determination
   Lesson 5: Common HTTP Errors
   Lesson 6: Health Check Issues – Classic Load Balancer
   Lesson 7: Health Check Issues – Application Load Balancer
   Lesson 8: Client Connectivity Issues
   Lesson 9: Troubleshooting the Network Load Balancer
   Lesson 10: Troubleshooting the Gateway Load Balancer
Module 3: Getting Help
Lesson 11: Resources
Lesson 12: Support
Lesson 13: Feedback
Module 1 description
In module one, you will learn about the options available within the ELB service. You will also learn how to find crucial information about your load balancers, as well as how to monitor their status.
Module 2 description
In module two, you will learn about common issues that affect load balancers, as well as troubleshooting methods you can use to resolve them.
Module 3 description
In module three, you will find resources to help resolve ELB issues, as well as guidance for effectively reaching out to AWS Support for further assistance.
