In this course, you will learn how to view configuration information, monitor processes, and gather diagnostic data about Amazon API Gateway. You will learn how to use this information to help troubleshoot common issues and provide effective support case details if you need to escalate an issue to Amazon Web Services (AWS) Support.

• Course Level: Fundamental
• Duration: 1 Hour

Activities

This course includes presentations, troubleshooting scenarios, videos, and resources for problem determination.

Course objectives

In this course, you will learn to:

• Recognize and resolve issues with API Gateway.
• Employ best-practice troubleshooting methodologies when investigating API Gateway issues.
• Locate and apply available AWS Support resources for API Gateway issues.
• Recognize and record relevant information to escalate API Gateway issues to the AWS Support team.

Intended audience

This course is intended for:

• Application developers who use API Gateway
• SysOps administrators who deploy API Gateway APIs
• SysOps administrators who manage API Gateway environments

Prerequisites

We recommend that attendees of this course have:

• Basic knowledge of application programming interfaces (APIs)
• Experience deploying applications to API Gateway

Course outline

Lesson 1:  How to Use This Course

Lesson 2:  Overview of Amazon API Gateway

Lesson 3:  Gathering Information with the AWS Management Console

Lesson 4:  Using the AWS CLI to Gather Information

Lesson 5:  Monitoring Amazon API Gateway

Lesson 6:  General Problem Determination

Lesson 7:  Basic Troubleshooting Tools

Lesson 8:  Troubleshooting API CORS errors 

Lesson 9:  Troubleshooting VPC Link Integration Configuration

Lesson 10:  Troubleshooting Performance Latency

Lesson 11:  Troubleshooting Issues Calling Private API Endpoints

Lesson 12:  Troubleshooting Custom Domain Names

Lesson 13:  Troubleshooting Security and Permissions

Lesson 14:  Resources

Lesson 15:  Support

Lesson 16:  Feedback