Managing Expectations: Effective Communication Skills (Live Online)

The secret to a seamless working life? Managing Expectations with key stakeholders. The reason why so many of us find this challenging? We were never given the tools to communicate helpfully when challenges arise. Those who are consistently successful at work share the ability to communicate a solution-oriented mindset, leverage the buy-in of key stakeholders (internally and externally) and can use constructive communication skills to when it counts. In this fun, two-hour session, learn tactical skills to gain assertiveness, confidence and understand the nuances of communicating helpfully at work.TakeawaysCreating a Feed Forward CultureManaging upwards: learn about the art of saying no tactfully to manage expectationsConstructive ConversationsFeed Forward Framework to enable conversations to grow your teamThe art of giving and receiving feedbackPreparationThis session is taken completely online using Zoom and Slack.You will need access to a laptop or computer with a working webcam and microphone as well as a strong internet connection. .Download Zoom. Zoom is the video conferencing tool we will use. It works a lot like Google Hangouts or Skype. You will need to create an account in order to join the call.We will provide a link to the session via email 24 hours in advance - keep an eye on your inboxThis session will not be recorded, however slides will be shared following the class.This session will not be recorded, however slides will be shared following the class.