Assertiveness Training (Live Online)

In this training seminar, you will learn powerful assertiveness training exercises for improving your assertiveness skills to help you deal with conflict at all levels in the organization, discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. You’ll assess your areas of strength and growth in this critical skill, understand how social styles affect assertive behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on-the-job use!Who Should AttendAssociates, business professionals, team leaders and individual contributors who want to acquire the essential assertiveness skills.How You will benefitGain the essentials of assertivenessPractice assertive behaviors through verbal, vocal and visual techniquesAddress assertiveness issues in both your personal life and business lifeLearn the nuances of etiquette and how it relates to assertiveness and self-esteemApply your newly learned assertiveness skills to relevant on-the-job situationsWhat You will cover:Differences in behavioral styles—passive, aggressive and assertiveIdentifying techniques for improving self-esteemImproving communication with different social stylesRisks and benefits in becoming assertiveFactors that influence your level of assertivenessThe role of social styles in assertive communicationA 5-step model for conflict resolutionAppropriate assertiveness in common workplace situationsAchieving a healthy balance personally and professionally