Managing Chaos: Tools to Set Priorities Under Pressure (Live Online)

Managing Chaos: Tools to Set Priorities and Make Decisions Under PressureWelcome to chaos—otherwise known as the world in which we all work today. Attend this seminar and get proven solutions for managing chaos and minimizing its negative impact. First, you’ll discover how you can harness the energy of a dynamic, though often chaotic, work environment and avoid feeling overwhelmed when things start to spin out of control. You’ll learn a variety of tools that will help you re-think the way you approach chaos and enable you to leverage resources to help you tackle challenging situations as they arise. Gain hands-on experience applying tools for setting priorities and adjusting to shifting demands with greater clarity. Practice techniques for analyzing and resolving problems and learn to strategically communicate your solutions. You’ll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.How You Will BenefitIdentify positive outcomes from chaotic environmentsClarify and leverage or eliminate chaos within your controlSet priorities for all your activitiesFocus and act decisively when priorities shiftUse tools to problem-solve and select a course of actionManage interruptions and conflicts with greater easeCommunicate your needs strategicallyLEARNING OBJECTIVES:Define the Chaos That You Can ControlMake Decisions Based on a Multifaceted Analysis of the ProblemDetermine the Order of Tasks Based on Importance and UrgencyPractice Assertive Communication to Manage Shifting PrioritiesIdentify One or Two Tools That Are Most Applicable to the SituationLESSON ONEWelcome to Chaos:Ask Questions to Determine the Impact of Organizational Challenges on Both Managers and EmployeesIdentify the Sources of Chaos That Managers and Employees Can Reduce, Clarify, or EliminateProblem Solving:Generate Multiple Creative Ideas QuicklyIdentify the Real/Root Causes of a Problem or IssueOrganize a Large Number of Ideas into Natural Groupings in Order to Understand a ProblemChoose a Tool to Address the Chaos from the Case StudyLESSON TWOPriority Planning and Decision Making:Analyze Four Aspects of a Situation or of Team Capability as a Way to Determine PrioritiesIdentify How to Close the Gap Between the Current Situation/Problem and the Desired Situation/SolutionEvaluate Risk with the Use of Three QuestionsUse the Priority Matrix to Determine Activities to Support Your DecisionLESSON THREEPlanning Daily Work:Establish a Daily Plan for Completion of the Most Important PrioritiesAccurately Estimate How Long It Takes to Do ThingsDifferentiate Between “Necessary” and Unnecessary” InterruptionsCommunication Skills for Managing Chaos:Define Assertive and Strategic CommunicationRespond Assertively and Strategically When Priorities Shift or ConflictDevelop an “I” Statement to Use When Provoked or When Presented with a Difficult SituationComplete a Task Despite Changes, Interruptions, and ChaosLESSON FOURCommunication Skills for Managing Chaos (cont’d):Define Assertive and Strategic CommunicationRespond Assertively and Strategically When Priorities Shift or ConflictDevelop an “I” Statement to Use When Provoked or When Presented with a Difficult SituationComplete a Task Despite Changes, Interruptions, and Chaos