Overview

Build and support a more positive and productive workplace climate.Who Should Attend:Senior managers, directors, vice presidents, division heads, managers, human resource professionals, OD personnel and others in positions of leadership.A workplace where employees treat one another with civility and respect is far more likely to function at optimum levels of productivity. Unfortunately, the rise of disrespectful behaviors in business seems to be at epidemic levels, and the result is a steady erosion in morale and productivity. This seminar provides strategies for leaders and managers to recognize and handle offensive, disrespectful and inappropriate behaviors. It also explores how to improve productivity by modeling better behavior and fostering a culture of civility and mutual respect.How you will benefit:Reduce the likelihood that smaller issues will escalate into larger confrontationsUse appropriate tools to deal with rudeness, incivility and harassmentBe better equipped to coach staff to deal with offendersEnhance project success through improvements in workflowHelp reduce time away from work, worker’s compensation claims and health insurance costsBe prepared for possible Healthy Workplace legislationWhat you will cover:Creating a working definition of workplace disrespect and incivilityTools for calculating the true costs of a disrespectful climate to teams and the organizationAssessing a manager’s own actions and how they influence certain behaviorsCoaching employees to deal successfully with disrespectful situations before issues escalateIdentifying key actions successful companies use to create respectful workplacesApplying strategies and overcoming obstacles to build a positive, respectful climateCourse outline:Learning ObjectivesRecognize Disrespect in the WorkplaceCorrelate the Relationship Between Organizational Climate and ProductivityList Strategies to Initiate a More Respectful Climate in Your OrganizationUse Coaching Strategies to Help Employees Resolve Issues Independently and to Alter the Disrespectful Behavior of OthersWorkplace RespectIdentify Behaviors That Impede a Respectful WorkplaceAssess the Intent of Disrespectful Behaviors in Your OrganizationList the Components of a Respectful WorkplaceEffects of Incivility in the WorkplaceList the Physical and Psychological Effects of Disrespectful Behavior on EmployeesDiscuss How Disrespectful Behavior Affects ProductivityTranslate a Company’s Lost Revenue Caused By Incivility into a Specific Dollar AmountList the Important Differences Between Healthy Workplace Legislation and Current Equal Employment Opportunity and Harassment LawsStrategies That Create Respectful WorkplacesDescribe How a Leader’s Actions Foster a Respectful Workplace CultureList Specific Actions a Leader Must Take to Insure Workplace RespectAssess Your Own Strengths and Areas for Improvement in Establishing a Respectful WorkplaceList Practices Other Organizations Use to Support a Respectful Workplace CultureCoaching Solutions That Maintain Respectful WorkplacesIdentify Steps Employees Can Use to Deal Successfully with Disrespectful SituationsApply Managerial Coaching Strategies to End Disrespectful Behaviors in the WorkplaceUse Questions to Engage Employees in Productive Performance DiscussionsBullying in the WorkplaceDifferentiate Between Disrespectful Behavior and BullyingList Actions Employees Can TakeIdentify Ways Your Organization Can Address Bullying