Managing the "Unmanageable": Tough People, Situations (Live Online)

Managing the "Unmanageable": Tough People, Tough SituationsOne of the toughest parts of a manager’s job is dealing with and turning around problem employees. Whether it’s passive/aggressive direct reports or conflict resulting from generational or cultural differences, the issues are complex and filled with emotion. The solutions aren’t always found in “Management 101”—but in this course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand. You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.Who Should AttendDirectors, managers, supervisors, team leaders and anyone who manages or direct others.How You Will BenefitMotivate over-taxed and “burned out” employeesEffectively deal with employees in crisis and dysfunctional behaviorsAddress multi-cultural and multi-generational conflict in the workplacePrepare for a potentially confrontational conversationReset expectations and lay a solid go-forward planProtect yourself and your company by minimizing employment-related liabilityWhat You Will CoverUnderstanding the connection between difficult behavior and personal styleLearning the role of power, structure and tension in work relationshipsApplying leadership defense principlesTroubleshooting common scenarios that put your “manager muscles” to the testMediating employee disputesUnderstanding and applying fact-specific performance and corrective action do’s and don’tsTerminations for cause vs. resignations by mutual consentLeveraging workplace security options and resources