Developing Effective Business Conversation Skills (Live Online)

Master conversational skills to get attention and gain credibility.Who Should Attend:Managers, supervisors, team leaders and business professionals at all levels who wish to have more effective business conversations.Are your spoken messages organized and coherent or rambling and unfocused? Do you put off business conversations or are you able to work through issues with confidence and empathy? Do you know when to talk, when to listen and when to ask questions? Improve your business conversation skills with this seminar on effective business communication.Enhancing and expanding your conversation skills can help you create buy-in for your ideas, make better-informed decisions and obtain committed action from others. After assessing your present communication style, you’ll practice shaping engaging, clear and effective business conversations through real-world scenarios. Each interactive exercise is designed to help you build conversational bridges at work, get your point across and steer discussions in the right direction.How you will benefit:Express your ideas completely and succinctly to build rapportLeverage conversational dynamics to get resultsAvoid leaving others in “mind-reader” modeUse effective business conversation as a coaching and performance toolCome out a winner in any business conversationWhat you will cover:Focused Conversation SkillsCreating a focused and results-oriented conversation goalAchieving clarity by organizing your ideas and remaining focusedRedirecting conversations that have gone off-track, exiting those that are draggingWhat to include in your business conversations from the listener's perspectiveHow to create complete messages that cover all critical informationCalibrating language to avoid becoming too specific or too abstractIntegrating confidence and competence into your conversational behaviorEngaging Others in ConversationBuilding rapport and establishing open communicationListening strategies to gain information and create conversational bridgesAsking and responding to questions as a way to promote effective business conversationsCommunication insights to help you flex your personal style to others’ preferencesThe appropriate role of humorChoosing the right verbal and nonverbal language to create consistent, coherent and targeted messagesImplications of gender and culture on the dynamics of conversationsHow to avoid creating or showing defensiveness in business conversationsWorkplace ConversationsHow to successfully approach various types of business conversationsTools and strategies to plan and demonstrate a specific conversation typeConversational Style Preferences and Flexing StrategiesAssessing conversational style preferences, strengths and weaknesses and flexibilityLearning to use humor (carefully) in business conversationsMastering verbal and nonverbal language skillsAction PlanHow to Implement new business conversation skillsCourse Outline:Learning ObjectivesCreate Messages That Are Organized and CoherentDesign Messages That Get to the Point by Mastering Conversational DisciplineSteer and Control the Direction of Conversations to Manage and Effectively Use Time and ResourcesPerform Workplace Conversations (Teaching/Training, Setting Direction, Coaching, Reviewing Performance, Etc.) to Become More ProductiveListen for Information and Create Conversational Bridges to Better Engage Others in the Creative Problem-Solving Discussions and MeetingsCreate Complete Messages That Cover Critical Information in Order to Influence and Build TrustEstablish Rapport to Build Stronger Workplace Relationships and Open CommunicationFocused Conversation SkillsCompose a Focused and Results-Oriented Conversation GoalAchieve Clarity By Organizing Your Ideas and Remaining FocusedApply Strategies to Redirect Conversations That Have Gone Off Track, or Exit Conversations That Are Just Dragging OnEvaluate and Hone What You Include In Your Conversations from the Perspective of the ListenerSynthesize Conservational Planning and Organizing Skills to Create Complete Messages That Cover All the Critical InformationCalibrate Conversational Language to Avoid Becoming Too Specific or Too AbstractIntegrate the Elements of Confidence, Competence, and Knowledge into Conversational Communication BehaviorsEngaging Others in ConversationBuild Rapport and Establish Open Communication in ConversationsApply Listening Strategies to Gain Information and Create Conversational BridgesCreate and Respond to Questions as a Way to Promote Effective ConversationsConsider Possible Implications of Gender and Culture on the Dynamics of a ConversationConversational Styles Preferences and Flexing StrategiesIdentify and Use Insights Into Communication Styles to Flex Your Personal Style and adapt the Others’ PreferenceDefine the Appropriate Role for Humor in Various Conversation ContextsChoose Appropriate Verbal and Nonverbal Language to Create Consistent, Coherent and Targeted MessagesApply Strategies to Avoid Showing or Creating Defensiveness in ConversationsWorkplace ConversationsDefine How to Successfully Approach Various Types of ConversationsSynthesize New Conversation Tools and Strategies to Plan and Demonstrate a Specific Conversation TypeSetting Your Plan to Implement New Business Conversation SkillsDefine an Ongoing Business Conversation Skill Development Plan