Customer Service Courses and Certifications

Developing Effective Telephone Customer Service Skills

Learn essential skills for delivering exceptional customer service over the phone, enhancing communication and problem-solving abilities for improved client interactions and satisfaction.

• Study.com
• 1 hour 44 minutes
• On-Demand
• Paid Course

Customer Experience: Help & Review

Explore the foundations of customer experience, learn to enhance service skills, and discover methods for measuring customer satisfaction.

• Study.com
• 2 hours 8 minutes
• On-Demand
• Paid Course

Providing High Quality Customer Service

Learn effective techniques for achieving customer satisfaction through feedback, listening, anticipation, and more. Enhance your skills to deliver exceptional service and meet customer needs.

• Study.com
• 1 hour 28 minutes
• On-Demand
• Paid Course

Qualities of Good Customer Service

Learn essential skills for delivering exceptional customer service, improving satisfaction, and building effective teams to enhance customer retention.

• Study.com
• 2 hours 24 minutes
• On-Demand
• Paid Course

Building & Managing Customer Loyalty Programs

Learn strategies to create and maintain effective customer loyalty initiatives, enhancing customer retention and driving business growth through targeted rewards and engagement techniques.

• Study.com
• 1 hour 52 minutes
• On-Demand
• Paid Course

Setting Customer Service Goals & Objectives

Learn to establish effective customer service goals and objectives, enhancing employee performance and boosting customer satisfaction for your company's success.

• Study.com
• 1 hour 36 minutes
• On-Demand
• Paid Course

Communication Skills for Customer Service

Enhance customer service through effective communication, conflict resolution, phone and email strategies, and stress management techniques.

• Study.com
• 4 hours 56 minutes
• On-Demand
• Paid Course

Building Customer Service Soft Skills

Develop essential customer service skills like active listening and conflict resolution through short, flexible lessons and quizzes accessible anytime, anywhere.

• Study.com
• 1 hour 28 minutes
• On-Demand
• Paid Course

Improving Internal Customer Service

Strategies to enhance internal customer service, focusing on employee development and their impact on organizational success.

• Study.com
• 1 hour 36 minutes
• On-Demand
• Paid Course

Improving Customer Satisfaction & Retention

Learn effective strategies to boost customer satisfaction and retention, focusing on key concepts and practical techniques to enhance your company's customer-centric approach.

• Study.com
• 1 hour 36 minutes
• On-Demand
• Paid Course

Building a Customer Service Team

Learn to build and manage effective customer service teams, focusing on roles, goal-setting, training, communication, and embracing diversity for improved service delivery.

• Study.com
• 4 hours
• On-Demand
• Paid Course

Improving Customer Service Leadership

Enhance leadership skills to effectively manage, measure, and improve customer service teams, driving overall satisfaction and organizational success.

• Study.com
• 1 hour 52 minutes
• On-Demand
• Paid Course

How to Provide Excellent Customer Service in Retail

Develop essential skills to enhance customer satisfaction, manage experiences, and overcome challenges in retail settings, ensuring business success through high-quality service.

• Study.com
• 3 hours 12 minutes
• On-Demand
• Paid Course

Improving Customer Experience

Learn strategies to enhance customer satisfaction through feedback analysis, relationship management, and service metrics for improved business outcomes.

• Study.com
• 4 hours 48 minutes
• On-Demand
• Paid Course

Establishing Customer Service Metrics

Learn to define, implement, and interpret customer service metrics to enhance satisfaction and improve business relationships through interactive lessons and quizzes.

• Study.com
• 2 hours 8 minutes
• On-Demand
• Paid Course