Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Study.com

Establishing Customer Service Metrics

via Study.com

Overview

This course can help you improve customer relations by teaching employees how to establish customer service metrics in your company. Each lesson teaches your employee a different way to track and monitor customer satisfaction, then tests their new knowledge with an interactive quiz.

Syllabus

  • Ch 1. Defining & Implementing Customer Service Metrics
  • Ch 2. Types of Customer Service Metrics
  • Ch 3. Interpreting Customer Service Metrics

Reviews

Start your review of Establishing Customer Service Metrics

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.