Customer Journey Mapping Courses and Certifications

Starweaver

Effective Service Innovation by Design in Hotel Management

Explore design thinking and customer-centric approaches to innovate hotel services, enhance guest experiences, and drive organizational success in the dynamic hospitality industry.

• Coursera
• 8 hours 21 minutes
• On-Demand
• Free Online Course (Audit)

SAP

SAP Customer Engagement and Discovery

78 ratings at Coursera

Explore SAP Activate methodology, customer engagement, and discovery techniques. Learn to gather insights, conduct workshops, and develop roadmaps for successful SAP implementations and transformations.

• Coursera
• 13 hours 6 minutes
• On-Demand
• Free Online Course (Audit)

Customer Experience: Brand Promise & Customer Loyalty

44 ratings at Udemy

Design A Branded Customer Experience That Differentiates

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

SAP

SAP Technology Consultant Hands-on Project

41 ratings at Coursera

Hands-on project to apply SAP technology consultant skills. Analyze customer needs, design solutions, implement systems, and conduct post-implementation reviews for real-world digital transformation scenarios.

• Coursera
• 18 hours 30 minutes
• On-Demand
• Free Online Course (Audit)

Aptly

Crash Course on Social Media

15 ratings at Coursera

Comprehensive guide to kickstart social media marketing: target audience identification, strategy creation, platform selection, content development, audience growth, and analytics utilization for business goals.

• Coursera
• 17 hours 6 minutes
• On-Demand
• Free Online Course (Audit)

Customer Experience Management Fundamentals

Learn to design, measure, manage, and enhance customer experiences through strategic planning, journey mapping, engagement techniques, and data analysis.

• Study.com
• 11 hours 4 minutes
• On-Demand
• Paid Course

Coursera Instructor Network

How to Build a Product Flow Diagram

Master product flow diagram creation, from customer journey mapping to refinement. Learn essential tools and techniques for effective product development and management across various roles.

• Coursera
• 1 hour 46 minutes
• On-Demand
• Paid Course

Coursera Instructor Network

Sales Analysis with Claude

Master AI-powered sales strategies using Claude to analyze data, personalize customer interactions, optimize sales processes, and create data-driven strategies for improved performance and faster deal closures.

• Coursera
• 4 hours 33 minutes
• On-Demand
• Paid Course

Small Business Entrepreneurship: Marketing a Business

1 review

Develop effective marketing strategies for small businesses with hands-on tools, audience analysis, and practical planning techniques from industry experts at Rice Business.

• edX
• 4 weeks, 3-5 hours a week
• On-Demand
• Free Online Course (Audit)

Design Practice in Business: Spark Innovation like a Designer

1 review

Learn the essentials of design practice for developing new business opportunities and sparking innovation.

• edX
• 5 weeks, 3-6 hours a week
• On-Demand
• Free Online Course (Audit)

The 10 Pillars of Customer Experience

2922 ratings at LinkedIn Learning

Explore this list of pillars that lead to great customer experience.

• LinkedIn Learning
• 39 minutes
• On-Demand
• Free Trial Available

Design Thinking: Implementing the Process

1508 ratings at LinkedIn Learning

Get a practical guide to implementing design thinking in your organization: who to involve, what activities to perform, and how to prototype better products.

• LinkedIn Learning
• 50 minutes
• On-Demand
• Free Trial Available

Product Design for Entrepreneurship

Create your own design-driven brand, integrating knowledge of product design with entrepreneurship.

• edX
• 8 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)

Journey Mapping: Case Study in Action

604 ratings at LinkedIn Learning

Walk through the steps of building a customer journey map and learn about the practical uses for the insights provided by journey mapping.

• LinkedIn Learning
• 47 minutes
• On-Demand
• Free Trial Available

Customer Experience: Service Blueprinting

513 ratings at LinkedIn Learning

Deliver an exceptional customer experience. Learn how to use customer service blueprinting to map and support the customer journey.

• LinkedIn Learning
• 33 minutes
• On-Demand
• Free Trial Available