Customer Insights Courses and Certifications

Coursera Instructor Network

Enhancing Customer Insights with Generative AI

Leverage GenAI for customer behavior analysis, actionable insights, and strategic growth. Apply AI tools to market research, optimize strategies, and stay competitive in today's data-driven business landscape.

• Coursera
• 2 hours 47 minutes
• On-Demand
• Paid Course

Using Microsoft Copilot to Understand Your Customer

Train Microsoft Copilot with marketing data to analyze customer insights, define segments, and enhance targeting across channels. Gain practical skills in applying GenAI for comprehensive customer understanding.

• Coursera
• 17 hours 2 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

The Digital Economy

Develop the business, management and marketing skills to thrive in the digital economy and take your first steps towards an MBA, with this flexible program of online courses from The Open University Business School.

• FutureLearn
• 29 weeks, 3 hours a week
• On-Demand
• Paid Course
• 4 courses

Building a Social Listening Program with Christina Garnett

1 review

Offer what your market needs and demands using this winning social listening strategy.

• Semrush Academy
• 1 hour 6 minutes
• On-Demand
• Free Certificate

Explore the fundamentals of Microsoft Dynamics 365 Customer Insights

1 review

Microsoft Dynamics 365 Fundamentals (CRM): Explore Dynamics 365 Marketing

• Microsoft Learn
• 1 hour 51 minutes
• On-Demand
• Free Online Course

Davidson College;  Galileo University

AI for Marketing Strategy and Creativity

10 ratings at edX

This course isn’t just theory; it’s your passport to practical mastery. Explore AI’s impact on marketing strategy, customer insights, automation, creativity, and social media. Ideal for professionals seeking in-demand skills

• edX
• 3 weeks, 3-5 hours a week
• On-Demand
• Free Online Course (Audit)

Customer Advocacy

872 ratings at LinkedIn Learning

Learn to how to use customer advocacy to improve customer experiences and create loyal customers who are promoters of your products and brand.

• LinkedIn Learning
• 1 hour 6 minutes
• On-Demand
• Free Trial Available

Journey Mapping: Case Study in Action

604 ratings at LinkedIn Learning

Walk through the steps of building a customer journey map and learn about the practical uses for the insights provided by journey mapping.

• LinkedIn Learning
• 47 minutes
• On-Demand
• Free Trial Available

Learning LinkedIn Sales Navigator

411 ratings at LinkedIn Learning

Find more leads and build out your social sales strategy with the power of LinkedIn Sales Navigator.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Survey for Success: Growing Your Business with Customer Insights

SurveyMonkey's Sarah Cho breaks down the survey process into simple steps. Each lesson is packed with pro tips, resource recommendations, and real-world examples. By the end of this 90-minute class, you'll be ready to push send on your first customer sur…

• Skillshare
• 1-2 hours
• Finished
• Free Trial Available

Conquering Digital Marketing

Learn to master digital marketing strategies, from email campaigns to search ads, SEO, and influencer marketing. Gain insights to effectively grow your business and connect with customers across digital platforms.

• Skillshare
• 52 minutes
• On-Demand
• Free Trial Available

Smart Field Automation - Simplifying the Complexity of Field Service Management

Explore Infosys' smart field service solution leveraging Microsoft technologies to enhance customer experience, user experience, and insights in Field Service Management.

• YouTube
• 33 minutes
• On-Demand
• Free Video

Driving Personalized Interactions Across the Customer Journey

Orchestrate cross-channel customer journeys using Customer Insights for a unified view and Customer Journey Orchestration for real-time, AI-powered interactions across the entire customer lifecycle.

• YouTube
• 24 minutes
• On-Demand
• Free Video

Unlock Your Next Best Opportunity with Digital Selling

Enhance digital selling with a unified platform offering customer insights, efficient processes, and AI-driven recommendations for faster deal closures and improved sales performance.

• YouTube
• 20 minutes
• On-Demand
• Conference Talk

awwwards.

Great UX Research for Non-Researchers

Discover key strategies for effective UX research, including planning, execution, and application. Learn to uncover valuable insights that drive product design and business decisions.

• YouTube
• 27 minutes
• On-Demand
• Conference Talk