Customer Relationship Management Courses and Certifications

LearnKartS Microcredential

Salesforce Admin Certification

Comprehensive Salesforce administration training aligned with certification exam, covering fundamentals, data management, security, automation, and workflow optimization for efficient CRM management.

• Coursera
• On-Demand
• Paid Course
• 3 courses

LearnKartS Microcredential

Salesforce Admin and App Builder

Master Salesforce administration and app development with hands-on training aligned to certification exams. Gain skills in CRM fundamentals, security, custom apps, data management, and deployment strategies.

• Coursera
• On-Demand
• Paid Course
• 5 courses

LearnKartS

Data Management, Reports, and Dashboards

Learn advanced Salesforce data management, reporting, and dashboard creation techniques. Master importing, exporting, and cleansing data. Create insightful reports and dynamic dashboards for data-driven decision-making.

• Coursera
• 4 hours 31 minutes
• On-Demand
• Free Online Course (Audit)

LearnKartS

Deployment

Learn advanced techniques for deploying Salesforce applications and customizations across environments, including deployment planning, change management, sandbox utilization, and Change Set mastery.

• Coursera
• 10 hours 27 minutes
• On-Demand
• Free Online Course (Audit)

LearnKartS

Lightning App Builder for Developers and Administrators

Empower Salesforce developers and admins to create custom applications without code using Lightning App Builder. Master components, page types, and design principles for optimal user experiences.

• Coursera
• 6 hours 17 minutes
• On-Demand
• Free Online Course (Audit)

LearnKartS

Reports and Dashboards

Learn to create, customize, and manage Salesforce reports and dashboards. Master data visualization, advanced reporting features, and optimize layouts for insightful business analytics.

• Coursera
• 3 hours 6 minutes
• On-Demand
• Free Online Course (Audit)

LearnKartS

Salesforce Admin Functions

Comprehensive training on advanced Salesforce administration, covering security, data management, automation, and deployment. Equips learners with essential skills for optimizing Salesforce environments.

• Coursera
• 11 hours 13 minutes
• On-Demand
• Free Online Course (Audit)

LearnKartS

Salesforce Fundamentals and Setup

Comprehensive introduction to Salesforce's core functionalities and setup processes, covering administration, data management, customization, and reporting for beginners and professionals.

• Coursera
• 5 hours 49 minutes
• On-Demand
• Free Online Course (Audit)

LearnKartS

Salesforce Introduction

Comprehensive introduction to Salesforce CRM, covering cloud basics, user setup, customization, and essential features for effective sales and customer service management.

• Coursera
• 4 hours 14 minutes
• On-Demand
• Free Online Course (Audit)

LearnKartS

Salesforce Security and Layouts

Enhance Salesforce security and optimize user interfaces through advanced authentication, data protection, and customized layouts. Master security principles and layout design for improved productivity.

• Coursera
• 3 hours 17 minutes
• On-Demand
• Free Online Course (Audit)

American Council on Exercise

Personal Training: Sales and Client Retention

Master sales techniques and client retention strategies to build a thriving personal training business. Learn to measure impact, foster community, and grow your client base through effective referrals.

• Coursera
• 6 hours 8 minutes
• On-Demand
• Free Online Course (Audit)

Coursera Instructor Network

Foundations of Effective Sales Pipeline Management

Master essential sales pipeline strategies, from lead generation to CRM implementation, helping you build and maintain a robust sales process for consistent revenue growth and improved efficiency.

• Coursera
• 2 hours 1 minute
• On-Demand
• Paid Course

Packt

Salesforce Integration With External Systems Part 1

Master Salesforce integration with external systems through SOAP and REST APIs, Bulk API, Streaming API, and Platform Events. Develop robust, scalable solutions for seamless data exchange and real-time connectivity.

• Coursera
• 12 hours 19 minutes
• On-Demand
• Free Online Course (Audit)

Packt

Salesforce Integration With External Systems Part 2

Master advanced Salesforce integration techniques with external systems. Connect orgs, manage data, use tools like Postman, implement secure authentication, create OpenAPI documents, and integrate with external applications without coding.

• Coursera
• 6 hours 34 minutes
• On-Demand
• Free Online Course (Audit)

Coursera Instructor Network

Sales Analysis with Claude

Master AI-powered sales strategies using Claude to analyze data, personalize customer interactions, optimize sales processes, and create data-driven strategies for improved performance and faster deal closures.

• Coursera
• 4 hours 33 minutes
• On-Demand
• Paid Course