Build vs. Buy: Evaluating Incident Management Tools During Team Downsizing

Explore a compelling conference talk that delves into the challenges faced by a downsized SRE team tasked with revamping their in-house incident tool. Follow the journey of a small team as they navigate the "build vs. buy" dilemma amidst increasing workloads and shifting team dynamics. Discover how a team of 10 reduced to 3 members adapted to unexpected changes, reconsidered their approach, and ultimately pitched for a ready-made solution. Gain insights into the decision-making process, cultural implications, and the team's strategy for evaluating third-party tools to enhance platform reliability. Learn valuable lessons from this real-world experience in managing resources, adapting to change, and making critical decisions in the face of adversity.