Patterns, Not Categories - Learning Across Incidents

Explore a novel approach to outage pattern analysis in this 45-minute conference talk from SREcon23 Asia/Pacific. Delve into the challenges of learning across multiple incidents and discover why traditional methods of categorization and tagging often fall short. Learn about Christopher Alexander's "Pattern-Centered Inquiry" as an alternative strategy for identifying fundamental laws of complex system failures. Gain insights into how understanding these patterns can lead to more effective reliability decision-making. Examine the limitations of statistical models and conventional approaches, and uncover ways to spot and learn from diverse manifestations of failure patterns in your systems. Equip yourself with knowledge to enhance your ability to predict and mitigate outages in complex technological environments.