Leveraging Analytics for Technical Efficiency and Enhanced User Experience

Explore a conference talk from SREcon23 Asia/Pacific that delves into leveraging analytics for improving technical efficiency and user experience in site reliability engineering. Discover three innovative services developed by VMware: the Outage Management Service (OMS), which automatically detects and resolves outages by analyzing past incidents; a Slackbot that predicts solutions based on historical conversations; and Service Analytics, which utilizes event data collection to generate reports for enhancing user engagement. Learn how these analytical approaches significantly reduce Mean Time to Repair, alleviate the burden on on-call engineers, and ultimately lead to improved efficiency and productivity in SRE practices.